Personable and dedicated Technical Support Representative with over 8 years of experience in customer service, technical troubleshooting, and IT support. Proven ability to build rapport with clients, resolve complex technical issues, and deliver exceptional customer satisfaction. Skilled in hardware diagnostics, remote support, and problem-solving, with a strong background in compliance, process documentation, and team collaboration. Passionate about cultivating partnerships, growing businesses, and driving operational success.
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Possess over 9.5 years of experience in Network Support & Application support working with different environments (DIT, UAT, Production) Strong experience in Linux (CentOS & Ubuntu) , Windows and SQL Cloud Tools : AWS Monitoring /Ticketing tool : CaSpectrum Network fault manager, ITSM & ServiceNow ,Jira, NewRelic , Nagios Webservers Servers : Apache Tomcat ,Iplanet ApplicationServers : JBoss ,Weblogic
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Technical support professional with 4 years experience in managing and resolving complex technical issues. Known for customer satisfaction through effective troubleshooting and proactive problem-solving. Strong focus on team collaboration, delivering technical trainings, and leadership skills.
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Dependable and ambitious prospect seeking to transition into a position in a professional environment, where there is a need for a variety of office management and an analytical mindset. Proficiencies include good communication and leadership skills with a focus on producing quality service. Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.
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Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with great personality. Brings excellent client engagement skills as Customer Service Executive.
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Experienced customer service professional with over eight years of experience in sales, customer satisfaction, and office management. Proven ability to prioritize tasks, resolve customer issues, and maintain a high standard of service. Bilingual in English and Spanish, with a track record of exceeding performance targets and contributing to team growth.
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Self-directed and motivated Software Engineer experienced working effectively in dynamic environments. Fluent in SQL and Java programming languages, including Business Intelligence and Data warehousing systems. Quality-driven Software Engineering Analyst with extensive understanding of taking and transforming ideas into applications driving business success. Enthusiastic professional tasked with mitigating future software issues through debugging and troubleshooting. Seeking a new position in a challenging environment where job advancement is possible.
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Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
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