Dynamic Technical Support Representative with TELUS International Philippines, recognized for enhancing customer satisfaction through effective troubleshooting and exceptional service. Proven ability to resolve complex technical issues while maintaining confidentiality and accuracy. Skilled in remote support and committed to delivering solutions that foster customer loyalty and trust.
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Cybersecurity & Technical Support Engineer (L2) with 3+ years of experience in Endpoint Security, EDR, XDR, Antivirus, and Cloud/On-Prem security solutions. Proven expertise in ransomware investigation, malware analysis, log forensics, and Zero Trust (ZTNA) implementation. Strong track record of troubleshooting complex security issues, securing endpoints, and strengthening enterprise security posture. Skilled in customer handling, incident response, and delivering high-quality technical resolutions for large enterprise clients.
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A motivated and customer-focused apprentice with 6 years of experience in customer facing roles. Currently focusing on front line Technical related queries, having gained experience through prior education and on-the-job training. Skilled in resolving complex queries, delivering clear and empathetic support and maintaining high standards of service. Demonstrating strong communication skills to reach suitable resolutions, drive for continuous skill and knowledge development and ability to go above and beyond in all areas.
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Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
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Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally.
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Network Security Engineer adept at implementing security measures, conducting assessments, and responding to incidents to protect data integrity.
TOP SKILLS
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
TOP SKILLS
Experienced in providing network and software support to users and developing and implementing technical solution with comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems and a team player with strong organizational skills with ability to handle multiple projects simultaneously with a high degree of accuracy.
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