Hire Top Technical Support Representative

Shripad Tagalpallewar

Salesforce Technical Support Executive with over two years of experience at 360 Degree Cloud Technologies. Proficient in supporting Salesforce-based applications, gathering client requirements, preparing MOMs and WBS, and managing Salesforce admin-related custom development tasks. Skilled in conducting live calls, product demonstrations, and providing end-to-end client support. Holds Salesforce certifications in Administration, Business Analysis, and AI.

Qiana Harriott

Perceptive Senior Technical Support Specialist with established Management and Marketing skills. Bringing over 15 years of professional experience in help desk and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising 10-15 employees and providing individualized training and motivation to each team member.

Jessica Adriana Pacheco Barrera

Experienced IP network engineer with a strong background in operating large-scale, secure routed and switched networks for leading service providers in Latin America and the USA, including Telmex, Claro, Embratel, Axtel, Sprint, AT&T, and Verizon. Previous experience at General Datacomm and Ericsson, excelling in 1st level operations for network functionality and 2nd level roles for preventive maintenance, hardware troubleshooting, and IP issue resolution.

DANNY LAMILLA RAMIREZ

Arquitecto de Software especializado en arquitecturas Java empresariales, microservicios e integración de sistemas en entornos financieros. Experiencia en soporte avanzado, análisis de causa raíz y optimización del rendimiento de aplicaciones críticas. Sólido perfil técnico con capacidad de liderazgo, coordinación de equipos y gestión de proyectos tecnológicos.

Edwin Abenheimer

Dynamic and results-driven professional with proven expertise in leadership, problem-solving, and communication. Skilled in human resources, employee management, and customer support, with a strong record of resolving complex issues, improving satisfaction, and driving team performance. Recognized for fostering collaboration, streamlining processes, and enhancing operational efficiency. Passionate about sharing knowledge and creating positive, growth-oriented environments.

MARCO MENTION

Executive Administrator and Operations leader professional with a proven ability to motivate personnel to reach desired individual objectives and dedicated to maximizing strong decision making and providing impeccable effective counsel. Adaptable leader who is familiar with the integration of modern technology systems, restructuring of work in a challenging and sophisticated regulatory environment. Demonstrated ability to manage staff, employee relations and business operations while constantly providing exceptional service delivery. Knowledgeable Manager with strong background in technical support supervision. Managed teams to streamline support processes and enhance customer satisfaction. Demonstrated expertise in troubleshooting complex technical issues and leading training initiatives to upskill team members.

Michael P. Macaluso

Proven leader with success in leading teams through aggressively changing environments. Financial industry professional with over 20 years of experience split between operational and customer success management.

OSCAR ALVARADO

Multilingual IT Specialist with 15+ years of experience in Tier 1–2 technical support, systems deployment, and AV production. Expert in troubleshooting Windows/macOS environments and managing complex hardware/software ecosystems. Highly proficient in professional Audio/Visual production software (DAWs). Currently advancing expertise in Cloud Engineering to bridge the gap between physical infrastructure and cloud-based solutions.