Senior Technical Support SpecialistTechnical Support Representative IIField Liaison Representative I
Comcast, Xfinity
DeVry University
Stockbridge, GA
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
TOP SKILLS
Expert problem solvingDesktop supportTechnical issues analysisApplication supportSoftware diagnosis
Colegiul National Alexandru Lahovari ValceaUniversity Politehnica of BucharestUniversitatea Politehnica din Bucuresti
Voluntari, Romania
A dedicated IT professional with a strong foundation in networking principles and IT support expertise. Proficient in Microsoft Windows, Linux, and certified in Cisco systems, demonstrating a comprehensive understanding of TCP/IP, OSI Model, Subnetting, and routing protocols. Skilled in troubleshooting technical issues with patience and composure, effectively handling escalations while maintaining adaptability to changing technologies. Committed to enhancing cybersecurity measures and proficient in technical documentation. Career goals include advancing expertise in network security and contributing to innovative IT solutions.
Also a resourceful Technical Support Engineer with knack for resolving complex technical issues. Known for improving customer satisfaction through effective troubleshooting and clear communication. Contributed to significant reduction in downtime by implementing streamlined support processes.
TOP SKILLS
Basic knowledge in linuxMicrosoft windowsUnderstanding of tcp/ipRouting protocolsNetworking principles
Technical Support RepresentativeCustomer Service RepresentativeTranscriptionistAssistant Program DirectorRehab Tech
FoundeverInstacartRevEnvoy At The Village Retirement HomeUVA-Healthsouth Rehabilitation Hospital
Fluvanna County High School
Petersburg, VA
Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Senior Technical Support Engg. (NetScaler and ADM)Senior Network Engineer (Wireless and ClearPass)Network/Technical Support Engineer (Wireless and RnS)Post Processing EngineerRF Drive Test Engineer
Network Engineer with over 7 years of comprehensive experience, specializing in Load Balancer, Web App Firewall, Wireless Networking and Enterprise Technical Assistance.
TOP SKILLS
Adept understanding of protocols like tcp, http, ssl, ftp, dns.Advanced knowledge and troubleshooting on ldap, radius, saml, oidc and oauth.Fundamental knowledge of aws cloud services.Experience on wireless standard 802.11a/b/g/n/ac and authentication protocol 802.1x, aaa, radius, eap-peap, etc.Understanding of switching concepts such as vlans, 802.1q, stp, rstp, vrrp, link aggregation, etc.
Resultant – City of Fort WayneBest Buy – Geek SquadPlanet Fitness
Ivy Tech Community CollegeNorth Side High School
Fort Wayne, IN
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service.
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
TOP SKILLS
Technical supportHelp deskTicket managementDesktop supportWindows os
KellyConnectBlueCross BlueShieldRoper St. FrancisMedasourceTranscomUK Healthcare / AbleConduentUnitedHealth Group
Purdue Global University
Cordova, TN
Experienced and adaptable remote professional with over six years in technical support, billing operations, and clinical chart abstraction. Demonstrates a strong track record of achieving first-contact resolution, abstracting thousands of medical charts for quality reporting, and enhancing documentation workflows within healthcare systems. Proficient in navigating multiple EMR platforms, resolving complex technical and billing issues, and maintaining audit-ready, accurate records with 98–99% precision. Known for excellent communication, mentorship, and independently managing multiple concurrent contracts with professionalism and efficiency.
IT Technical Support SpecialistExecutive Administrative Assistant
Aria Community Health CenterUS Navy
Rasmussen University
Lemoore, CA
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
TOP SKILLS
Customer satisfactionData managementAttention to detailOrganizational skillConflict resolution
Customer Support RepresentativeTechnical Support Representative
IntouchCXState Farm
St. Joseph Christian High School
Mesa, AZ
Dynamic Customer Support Representative with a proven track record at IntouchCX, excelling in software troubleshooting and analytical thinking. Recognized for resolving complex technical issues and delivering exceptional service, demonstrating reliability and adaptability in high-pressure environments. Committed to enhancing customer satisfaction through effective problem-solving and proactive support strategies.
TOP SKILLS
Software troubleshootingOrganization and recordkeepingData managementService desk supportComputer maintenance
