Hire Top Technical Support Representative

AMANUEL EDOSSA

Dynamic Junior Cybersecurity Analyst with proven expertise at PBGC/SAIC in secure network design and problem-solving. Enhanced help desk efficiency by 25% through innovative workflow optimizations. Proficient in endpoint protection and adept at navigating complex technical challenges, ensuring high customer satisfaction and operational excellence in fast-paced environments.

Sameh Taha

Skilled Technical Support Engineer specializing in resolving complex Microsoft 365 issues. Expert in troubleshooting mail flow and Outlook connectivity, enhancing user experience through analytical thinking and effective communication. Improved operational efficiency and email stability for enterprise clients, ensuring secure and reliable messaging services.

Zohaib Khan

Experienced Senior Technical Application Support Analyst with expertise in core banking systems, SQL, Postman API testing, and Jira. Skilled in Agile methodologies and project management, with a strong track record in real-time data solutions for FinTech, banking, and oilfield environments. Proficient in troubleshooting and possessing excellent language skills for effective collaboration. Proven ability to resolve complex issues and deliver high-quality IT services.

Saikat Bairagi

An accomplished strategic Leader - operations professional with over 10+ years of experience in project, product and service industry. Proven expertise in making strategic decisions, leadership, overseeing international operations ensuring compliance, and customer relationship management. Highly proficient in leading operations, team management, verbal/written communications, and negotiation skills. Skilled in strategic development and implementation, gap analysis, staffing forecast, and optimization, as well as data and project management.

Sonali Umbare

Microsoft Teams and Microsoft Office 365 Guest Access, Create user in Azure AD, Teams Phone System, Teams Audio Conferencing, Groups Creation, Teams Upgrade, Teams Rooms, Teams IP Phones Call ques and AA, Knowledge about voice routing policy and voice route and PSTN Usage, SIP signaling and media flow for external and Internal users, Knowledge about dial plan and normalization rule, Knowledge about SIP headers and Sip message.

Pamela (Pam) Leclercq

Dedicated and reliable professional with a strong work ethic and a commitment to exceeding expectations. Collaborative team player who thrives in group settings while also demonstrating the ability to work independently and take initiative. Passionate about contributing positively to colleagues and organizational goals, consistently striving to enhance overall performance and success. Eager to leverage skills and dedication to drive results and support the company's mission.

Matthew Robert Cherson

Strategic and service-oriented IT professional with over a decade of experience in technical support, systems administration, and team leadership across educational institutions and enterprise SaaS environments. Proven ability to define and implement KPIs, lead quality assurance initiatives, and drive continuous improvement across globally distributed support teams. Recognized for mentoring new hires, standardizing support processes, and leveraging data to enhance customer satisfaction. Adept in Jamf Pro, asset management, and CRM/ticketing platforms, with a deep commitment to operational excellence, cross-functional collaboration, and delivering a world-class customer support experience.

Ryan Cass

A Material Science Engineer with 10 years of experience managing staff and delivering continuous process improvements. Skilled in mechanical, chemical, and metallography testing, analysis, and production evaluation. Successfully implemented quality assurance rounds to optimize manufacturing process and customer satisfaction. Assisted leading the quality assurance department during leadership transition to maintain strong quality results and culture. Held a TS/SCI with Full-Scope Polygraph clearance.