Service and sales-oriented Customer Sales and Consulting Representative with ten years of experience supporting clients in the Oil Service, Real-Estate, Construction and IT industries. Proven track record in account management and sales with client sales expenditures in excess of half a million dollars per transaction. Built professional network and communicated frequently with corporate decision makers with in multiple verticals of business.
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Experienced Commissioning Engineer with over 11 years and 1 month of experience in Power Systems. Knowledge in Protection and control specification from 11kV to 765kV level of various Transmission and Distribution in India and the Middle East region including Saudi Electricity Company, Alstom Transport SA, and Power Grid Corporation of India Limited. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Technical Support Manager with a strong history of improving customer satisfaction through effective quality assurance and strategic planning. Proficient in Salesforce and Tableau analytics, achieved a 15% reduction in case volume by implementing self-service initiatives. Developed a high-performing team culture that enhanced overall operational efficiency.
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Well-qualified and highly motivated senior support specialist bringing extensive knowledge of human resources functions, with expertise in recruiting, developing and retaining top talent.
TOP SKILLS
Dynamic Senior Manager with a proven track record at Manhattan Associates, driving cloud services strategy and enhancing customer satisfaction through process automation and cross-functional collaboration. Expert in cost optimization and talent development, leveraging DevOps tools to streamline operations and foster high-performing teams. Committed to delivering scalable, secure solutions in fast-paced environments.
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Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
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A Customer Service Representative with experience with inbound calls, email and chat, solving problems with creativity and using tact and diplomacy to achieve win-win outcomes as well as driving brand loyalty and customer engagement. Well organized and an ability to work to tight deadlines. Effective in handling direct customer inquiries and implementing customer service policies.
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Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills as a Apple Home Care Representative.
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