Hire Top Technical Support Engineer

Qiana Harriott

Perceptive Senior Technical Support Specialist with established Management and Marketing skills. Bringing over 15 years of professional experience in help desk and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising 10-15 employees and providing individualized training and motivation to each team member.

Jessica Adriana Pacheco Barrera

Experienced IP network engineer with a strong background in operating large-scale, secure routed and switched networks for leading service providers in Latin America and the USA, including Telmex, Claro, Embratel, Axtel, Sprint, AT&T, and Verizon. Previous experience at General Datacomm and Ericsson, excelling in 1st level operations for network functionality and 2nd level roles for preventive maintenance, hardware troubleshooting, and IP issue resolution.

Michael P. Macaluso

Proven leader with success in leading teams through aggressively changing environments. Financial industry professional with over 20 years of experience split between operational and customer success management.

OSCAR ALVARADO

Multilingual IT Specialist with 15+ years of experience in Tier 1–2 technical support, systems deployment, and AV production. Expert in troubleshooting Windows/macOS environments and managing complex hardware/software ecosystems. Highly proficient in professional Audio/Visual production software (DAWs). Currently advancing expertise in Cloud Engineering to bridge the gap between physical infrastructure and cloud-based solutions.

Jisheng Zhu

Certified System Support Engineer with thorough understanding of system and network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects.

Benjamin Eng

With over eight years experience in industrial automation, has grown a deeper fascination and enjoyment with working with computers. With a physics background, learned down to the transistor level of their understanding. With experience in engineering, has developed a logic level understanding, and hobbies of programming, has developed a strong understanding for the higher level aspects of computers. Looking to switch careers more in line with my interests.

Matthew Krell

Seasoned technical support and cybersecurity specialist with over 10 years of experience in network administration and secure systems management. Spearheaded IT helpdesk improvements that reduced ticket volumes by 90%, while implementing enterprise-wide security protocols to achieve full compliance. Holds a Bachelor’s degree in Network Operations and Security, along with certifications including CompTIA Security+ and AWS Cloud Practitioner. Demonstrated expertise in teamwork and customer service across diverse industries, driving operational efficiency and system reliability.

Mary Acosta

Dynamic and results-oriented professional with a proven track record at Comcast, enhancing customer satisfaction through expert technical support and troubleshooting. Skilled in remote assistance and problem-solving, with a strong emphasis on teamwork and collaboration. Demonstrates exceptional technical and customer service skills, significantly improving user experiences. Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.