Azure | Microsoft 365 | Power Platform | Technical Support | Lead Seasoned Technical Advisor and Escalation Engineer with over 15 Years of experience and a passion to learn new technologies who love to embrace change. Demonstrated history of meeting company goals utilizing consistent and organized practices. Demonstrated Leadership Skills by leading Support Teams.
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Experienced Service Manager with over 13+ years of experience in Analytical Instrumentation . Excellent reputation for resolving problems, improving customer satisfaction and meeting companies Targets
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Reliable and supportive field technician maintaining high levels of productivity and attendance in challenging circumstances. Demonstrates positive attitude and exceptional work ethic, eager to learn new processes and techniques in the constantly evolving tech industry. Authorized to work in the US for any employer.
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Collaborative Technical Support Engineer specializes in tackling complex technical issues while working with people both inside and outside the organization. Combines personal expertise and technical training to resolve problems as quickly as possible with a good attitude.
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Escalation Engineer at Amazon Web Services (AWS) specializing in managing critical customer escalations and driving complex incidents toward resolution across global service teams. Experienced in coordinating cross-functional stakeholders including Support Engineering, Enterprise Support, Solutions Architects, and AWS service teams to restore customer operations and improve overall customer experience. Known for strong ownership, calm execution under pressure, and clear communication with both technical and executive audiences.
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Seasoned pharmaceutical industry chemist experienced in cannabis oil production and operation management. Highly knowledgeable in plant science, extraction, distillation, and dosage formulation. Strong leader focused on team development and strategic manufacturing planning. Detail oriented critical thinker with the education, training, and skill set to solve problems, manage tasks, build and expedite protocols.
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With over 16 years of experience in surveying, project management, and data analysis, I have a proven record in Civil and Mechanical Survey Works and in completing property and land projects in coordination with municipality entities. I am highly skilled in preparing topographic and contour maps, analyzing geospatial and cadastral data, and ensuring precision in all field and office survey tasks. Proficient in Surveying Instruments, AutoCAD, Civil 3D, GIS programs, Google Earth 10.2, Microsoft Office Tools, MS Project, and Power BI for data analysis, reporting, and visualization. Certified in Google Data Analytics, with professional training in Project Management and PMP methodologies, integrating data-driven insights with structured project planning and execution. A motivated and self-driven professional, capable of working independently or as part of a multidisciplinary team, with a strong focus on accuracy, efficiency, and innovation in land and data management.
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Experienced with troubleshooting wide range of technical issues. Utilizes effective communication to guide users through problem resolution. Knowledge of customer service principles and technical support tools. Experienced with technical support and assistance in various projects. Uses analytical skills to diagnose and resolve technical issues efficiently. Knowledge of collaborative teamwork and adaptability in dynamic environments. Professional data management specialist prepared to contribute effectively in data entry environments. Proven experience in maintaining data integrity and accuracy, coupled with strong focus on team collaboration and achieving results. Known for reliability and adaptability, with skills in data processing and database management.
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