Advanced Technical Support Specialist WFHAdvanced Technical Support SpecialistCustomer Service Specialist II
AT&T Mobility
Shelby State Community CollegeMillington Central High School
Memphis, TN
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
TOP SKILLS
User trainingTechnology planningNetwork configurationHelpdesk administrationTechnical guidance
Technical Support RepresentativeWeb Designer (Independent Contractor)Systems AdministratorCustomer Care AdvisorNetworking AdministratorProject Manager/Data Analyst (Contract)Clinical Sales Representative
HudlMaiaWebDevToast Inc.The University of Nebraska Medical CenterNephroceuticals
The University of Nebraska At OmahaMetropolitan Community College
Omaha, NE
Experienced project coordinator with expertise in web design, system administration, and data analysis. Skilled in developing comprehensive plans, managing priorities, and enhancing team communication. Proven ability to deliver on deadlines and support cross-functional collaboration in diverse environments. Bilingual in Portuguese, with conversational Spanish proficiency.
TOP SKILLS
Data analysisTechnical supportProject managementSystem administrationWeb development
Senior Technical Director: Resolution, Technical Support and DefectsSenior Technical Director: Workforce Management and Technical SupportSenior Technical Director: Workforce Management and ReportingDirector/Technical Director: Workforce ManagementHead of Global Workforce ManagementHead of Global Voice/Sr Director of Call Center OperationsDirector of Call Center Operations
Farmers InsuranceINFO NXX/Conduit
University of PhoenixUniversity of Arizona
Lago Vista, TX
Accomplished leader with over 20 years of experience driving performance and innovation within global teams. A proven track record of consistent promotions demonstrates a strong ability to adapt and excel in new functions while leading shared services to align resources and reporting with strategic objectives. Expertise in call center operations spans the insurance and banking sectors, leveraging both internal and vendor models to optimize efficiency and results. Recognized for exceptional collaboration skills that unite departments and functions, fostering a culture of achievement aligned with organizational goals.
TOP SKILLS
Cross functional collaborationTalent management and developmentKpi development and reportingData analysisProcess improvement
Ferris State UniversityGrand Rapids Community College
Wyoming, MI
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Dynamic Network Support Engineer with a proven track record at WIN Technology, excelling in security threat mitigation and network troubleshooting. Expertly diagnosed complex network issues, enhancing performance and reliability. Led junior engineers while implementing effective solutions, ensuring optimal network infrastructure and security across enterprise systems.
Senior System Support EngineerOSS Deskside SupportOSS VIP Deskside SupportIMAC TechnicianSystem Technical Support
TCS Tata Consultancy ServicesComputaCenterC3i StaffingKForce StaffingIBM AT AT&T RESEARCH AND DEVELOPMENT
Middlesex County College
Perth Amboy, NJ
Professional with strong background in system support and IT infrastructure management. Skilled in troubleshooting, network configuration, and software deployment. Known for effective collaboration and adaptability, ensuring reliable performance and seamless integration of solutions. Highly valued for problem-solving abilities, communication skills, and results-driven approach.
Intune Support EngineerSenior Mobile Device EngineerMobility Device AdministratorLead Tech Support Rep
BeyondSoft ConsultingSantander Consumer USAEnterprise Mobile (Honeywell)Crescent Processing Company
High Tech Institute
Heartland, TX
Experienced Microsoft Intune Engineer with 10+ years in Mobile Device Management (MDM), endpoint security, and enterprise mobility. Skilled in Microsoft Intune, VMware Workspace ONE, and Apple Business Manager, managing 50,000+ devices across Windows, macOS, iOS, and Android. Expertise in compliance policies, conditional access, Windows Autopilot, and cloud-based provisioning within Microsoft 365 and Azure AD environments. Proven ability to lead MDM migrations, troubleshoot complex device issues, and implement Zero Trust security models. Passionate about optimizing IT operations, improving compliance, and enhancing end-user experience. Seeking to leverage expertise in Intune and endpoint security to drive innovation in a dynamic enterprise environment.
TOP SKILLS
Microsoft intune administrationApple business managerMicrosoft 365 application supportRisk managementTeamwork and collaboration
Technical Support Specialist (Remote)Tax Associate/Office ManagerCustomer Service RepresentativeSocial Service CaseworkerCustomer Service Representative/Escalations RepresentativeCustomer Service/Escalations Representative
SchoolMessenger (PowerSchool)Sister2Sista Tax ServiceAuto Injury SolutionsState of Alabama Department of Human ResourceNCO Financial ServicesGlobal Tel Link Corporation
Faulkner UniversityBishop State Community College
Mobile, Alabama
Secure a responsible career opportunity to fully utilize the training, skills and experiences. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
TOP SKILLS
Team workProblem solvingAdaptabilityCommunicationCritical thinking
