Hire Top Technical Support Engineer

Qiana Harriott

Perceptive Senior Technical Support Specialist with established Management and Marketing skills. Bringing over 15 years of professional experience in help desk and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising 10-15 employees and providing individualized training and motivation to each team member.

Jessica Adriana Pacheco Barrera

Experienced IP network engineer with a strong background in operating large-scale, secure routed and switched networks for leading service providers in Latin America and the USA, including Telmex, Claro, Embratel, Axtel, Sprint, AT&T, and Verizon. Previous experience at General Datacomm and Ericsson, excelling in 1st level operations for network functionality and 2nd level roles for preventive maintenance, hardware troubleshooting, and IP issue resolution.

Prasad Choudhary

Dynamic and results-driven Cloud Solution Architect and Delivery Lead with 19 years of comprehensive experience in full stack development and cloud architecture. TOGAF and Scrum Master certified, adept at navigating both strategic architecture planning and agile project execution. Skilled in designing, implementing, and optimizing scalable web applications and enterprise solutions using modern cloud platforms and frameworks. Proven expertise in leading cross-functional teams to deliver robust, high-quality solutions that align with business objectives. A continuous learner and technology enthusiast committed to driving digital transformation and operational excellence through innovative approaches and strategic execution.

MARCO MENTION

Executive Administrator and Operations leader professional with a proven ability to motivate personnel to reach desired individual objectives and dedicated to maximizing strong decision making and providing impeccable effective counsel. Adaptable leader who is familiar with the integration of modern technology systems, restructuring of work in a challenging and sophisticated regulatory environment. Demonstrated ability to manage staff, employee relations and business operations while constantly providing exceptional service delivery. Knowledgeable Manager with strong background in technical support supervision. Managed teams to streamline support processes and enhance customer satisfaction. Demonstrated expertise in troubleshooting complex technical issues and leading training initiatives to upskill team members.

Michael P. Macaluso

Proven leader with success in leading teams through aggressively changing environments. Financial industry professional with over 20 years of experience split between operational and customer success management.

OSCAR ALVARADO

Multilingual IT Specialist with 15+ years of experience in Tier 1–2 technical support, systems deployment, and AV production. Expert in troubleshooting Windows/macOS environments and managing complex hardware/software ecosystems. Highly proficient in professional Audio/Visual production software (DAWs). Currently advancing expertise in Cloud Engineering to bridge the gap between physical infrastructure and cloud-based solutions.

Jisheng Zhu

Certified System Support Engineer with thorough understanding of system and network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects.

Benjamin Eng

With over eight years experience in industrial automation, has grown a deeper fascination and enjoyment with working with computers. With a physics background, learned down to the transistor level of their understanding. With experience in engineering, has developed a logic level understanding, and hobbies of programming, has developed a strong understanding for the higher level aspects of computers. Looking to switch careers more in line with my interests.