Hire Top Technical Support Engineer

SYLVAIN WERSINGER

Fort de plus de 20 ans d'expérience en protection incendie, dont 3 ans d'expertise approfondie en mousse (bases solides acquises et outils d'optimisation développés), je suis actuellement Technical Sales Engineer chez Sprinkler Viking France SARL. Fier de contribuer au succès de VIKING, je travaille en étroite collaboration avec le responsable produit Mousse et les fournisseurs, et j'ai activement participé à plusieurs projets internes. Certifié IF1, APSAD et maîtrisant les réglementations (APSAD, NFEN, FM, NFPA), mon expertise s'étend du support technique au conseil client, en passant par le dépannage et la gestion des études. Mon objectif est de mettre l'ensemble de mes compétences, l'expérience acquise sur la partie francophone, et mes outils développés, au service de mes collègues et de nos clients, afin d'optimiser la collaboration et la satisfaction.

Ashley Jones

Versatile technical support representative adept at providing consumers with concise instructions and useful guidance. Positively influences all client interactions and technical work for supported services. A diligent, organized, and attentive employee who works quickly to achieve deadlines that are strict.

Matt Cole

Experienced Customer Success & Technical Support Specialist with over 12 years in SaaS and tech industries. Dedicated to enhancing customer satisfaction, retention, and engagement. Proven expertise in streamlining support workflows, spearheading training programs, and implementing social media strategies to boost brand presence and community expansion. Skilled in fostering cross-functional partnerships to enhance the overall customer experience and equip teams with efficient, scalable procedures.

Michael Campbell

Experienced professional skilled in collaborating with internal and external groups to drive successful adoption of SaaS lead management systems and CRMs. Proven track record in building and expanding relationships with enterprise clients through seamless integration with their teams and delivering comprehensive support.

Lauren Neale

Versatile professional with extensive experience in technical support and emergency services. Proven ability to collaborate effectively and maintain meticulous attention to detail. Committed to enhancing customer satisfaction and improving operational efficiency through expert knowledge and skills.

Janice Lalongisip

Highly skilled and certified professional with over 20 years of experience in the IT industry, specializing in BPO and Non-BPO sectors. Career progression from System Administrator, Global IT Support, and Service Delivery Consultant. Solid understanding of various technologies including MS Active Directory, Exchange, Lync/Skype, MS Teams and M365. Expertise in application management, support, monitoring, and technical troubleshooting. Trained and experienced in third-party technologies such as E-Vault, MessageLabs, Sophos Anti-Spam, Clearswift Secure Email, Mimecast, and Proofpoint. Graduated with a bachelor's degree in Computer Engineering from Adamson University. ITIL v4.0 Certified, A+ Certified, and Microsoft Certified. Strong background in Incident Management, Problem Management, and Change Management. Successfully handled projects such as mailbox migration and exchange version upgrades. Solutions-focused and team-oriented professional with broad-based experience and hands-on skills in system administration practices.

Shripad Tagalpallewar

Salesforce Technical Support Executive with over two years of experience at 360 Degree Cloud Technologies. Proficient in supporting Salesforce-based applications, gathering client requirements, preparing MOMs and WBS, and managing Salesforce admin-related custom development tasks. Skilled in conducting live calls, product demonstrations, and providing end-to-end client support. Holds Salesforce certifications in Administration, Business Analysis, and AI.

Manjunath Potdar

Having 9 years of experience in analyzing, designing, and developing client/server and web-based applications. Having strong foundation in creating web applications using Microsoft Visual Studio 2017. My expertise lies in utilizing technologies such as Entity Framework, C#, ASP.NET MVC, jQuery, Angular 6 (beginner), WebAPI, and SQL Server 2014 to deliver high-quality solutions. Skilled in debugging applications using the tools provided by Visual Studio 2017 and have the ability to work independently with minimal support. Additionally, I have completed training on Angular JS and C#, further enhancing my skill set.