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Hire Top Technical Support Engineer

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Technical Support EngineerSenior Implementation SpecialistMedicare Billing Specialist
Brightree By ResmedPacware SoftwareJohn Davis
Marysville High School
Lincoln, CA

A hardworking and passionate job seeker with strong organizational skills, I am eager to secure a Software Quality Engineer position. I am ready to help the team achieve company goals. Flexible Technical Support Engineer with 20 years of experience assisting clients to maintain smooth operations. Expertise in Brightree Software systems and Testing environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new software and components.

TOP SKILLS

Technical supportTechnical troubleshootingProblem-solvingSystem troubleshootingCustomer service and support
Principal Engineer/Technical ExpertLead EngineerSenior Project EngineerEngineer
Mercedes-Benz Research And Development IndiaTata TechnologiesCSM Software Pvt LtdQuest Global
BVB CET Hubli, Karnatak University
Bengaluru

20+ years' Rich Experience in CAE Domain, NVH function expert, Risk identification, Root cause, Risk mitigation, Target setting, quality SPOC. Full Vehicle build - Body Responsible for NVH Functional evaluation NVH Functional Risk presentation at Headquarters Handled a Team of 4-6 members for different carlines E-Mobility ADAS - Component Analysis -Lidar Project management New Methods Cross functional connect Target Setting Nastran Tool Gate IN charge @MBRDI Interview Panelist Mentor for couple of co-operations Quality SPOC for the vertical

TOP SKILLS

Project managementMentorAnsaHyperviewMetapost
Technical Support EngineerApplication Support Consultant/Analyst
ACCESS GROUP LIMITEDCDK GLOBAL LIMITED (now Keyloop (UK) Limited)
UNIVERSITY OF WESTMINSTERSOUTH BANK UNIVERSITY
Dagenham, UK

Accomplished professional with expertise in financial system integration and management, adept at account reconciliation, budgeting, and variance analysis. Demonstrates proficiency in systems and procedures review, technical troubleshooting, and complex problem resolution. Skilled in report writing, business case preparation, and technical documentation. Possesses a tech-savvy mindset with knowledge of cloud computing, SQL, and cybersecurity. Experienced in software application management using Azure DevOps/Jira and effective escalation handling. Committed to enhancing operational efficiency through data entry maintenance and process improvement while maintaining patience and composure with end users. Career goals include leveraging technical skills to drive innovation in financial technology solutions. Resourceful Technical Support Engineer with knack for resolving complex technical issues. Known for improving customer satisfaction through effective troubleshooting and clear communication. Contributed to significant reduction in downtime by implementing streamlined support processes.

TOP SKILLS

Financial system integration & managementTechnical troubleshooting & complex problem resolutionData entry, maintenance & process improvementPatience and composureAdaptable to changing tech
Manager Technical SupportSpecialist Global BSS SupportSenior Engineer Intelligent Network Tier2 SupportSenior Telecommunication EngineerIN & VAS Engineer
Qvnatel(Optiva)Optiva-CanadaETISALAT-OMNIX, Ajman, UAEEricsson-ETISALAT UAE, Dubai, UAEMobilink - Karachi, Pakistan
Swiss Business SchoolUsman Institute of Technology-Hamdard University
Karachi, Pakistan

Results-driven Technical Support Manager / Cloud & Telecom Specialist with 17+ years of experience in BSS, charging systems, and telecom core networks across global operators. Senior Member IEEE, PMP and ITIL v4 certified professional with recognized contributions through research publications in international journals and conferences. Proven track record in leading L2/L3 support for global customers, managing critical incidents, and driving root cause analysis (RCA) to ensure high availability and SLA compliance. Strong expertise in cloud-native platforms, DevOps,Kubernetes, and telecom core technologies (IN, PCRF, IMS), with a focus on automation, service reliability, and continuous improvement.

TOP SKILLS

Platforms: qvantel (flex),optiva (tcb, obp), ericsson, huawei, nsnCloud & tools: kubernetes (k8s), git, devops, automation, ci/cdDatabases: oracle, mysql, postgresqlTelecom: in, bss, charging systems, pcrf, ims, volteSystems: unix/linux/solaris
Field Support EngineerField Service Engineer
LeidosSiemens
Towson University
Chesapeake Beach, MD

Dedicated Field Service Engineer with over 20 years of experience in diagnosing technical issues and managing field service operations. Expertise in client training and project planning, committed to improving customer satisfaction and operational efficiency.

TOP SKILLS

Field service managementTechnical troubleshootingTechnical supportEquipment installationSystem configuration
Technical Consultant and SupportRemote- Technical Support (Home Based)IT Infrastructure Pre-Sale ConsultantIT SupervisorIT System AdministratorIT SupervisorSenior IT Systems AdministratorSystem Support Engineer
MenaMoney TechnologiesEureanes ComputersTakaud Savings and PensionsGulf Business MachineMnemonics ComputerMurray & Roberts Int’lGulf Computer Services
Venkateshwara UniversityMorning Star Polytechnic
Nagercoil

Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 25 years. Astute professional highly skilled in large-scale IT installation and upgrade projects. Talented individual offering dynamic skill set in network infrastructure, global connectivity and pre-sales assistance. Over 15 years consulting experience within ICT technology sector. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

TOP SKILLS

Itil methodologyProblem managementChange managementIt risk frameworkIt infrastructure planning
Technical Support ManagerTechnical Account Manager/NOC SupervisorNOC Engineer III – LeadNOC EngineerPC Technician
Continental ResourcesDynatraceUnited Natural Foods
Computer Education Institute (Lincoln Tech)Roger Williams University
Fitchburg, MA

Dynamic technical support professional with over 20 years of experience in leading technical projects and improving customer success metrics through effective team leadership and customer onboarding management. Expertise in system administration, project management, and proactive support consistently optimizes service delivery and increases customer retention rates. Committed to staying current with the latest industry trends and technologies, ensuring teams possess the knowledge necessary for exceptional technical support. Recognized for strong troubleshooting skills, system analysis capabilities, and a collaborative approach that drives operational efficiency and successful issue resolution.

TOP SKILLS

Customer communicationsEscalation managementTraining and mentoringTicketing system expertiseOperations management
ECC Professional - Sr. Technical Support AnalystDeck Seaman E-3
Dun & Bradstreet / Ensono CorporationUnited States Navy
Chubb Institute
Stanhope, NJ

Organized, dependable, technology-inclined professional that possesses strong leadership and troubleshooting capabilities who is customer satisfaction driven. Experienced in providing support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Level-headed and calm in stressful situation with well-developed people skills.

TOP SKILLS

Platforms: ibm z/os, linux, windows, aws cloud compute, google cloud computeTools: sitescope, new relic, gomez, wily, splunk (rigor, itsi), f5bigip, spectrum, citrix, vmware vsphere, hmc, entuity, prtg, ca service desk, cherwell, servicenow, xmattersExceptional problem solver who can work independently or collaboratively.Team leader who is quality focused and driven, skilled multitasking, strong communication skills, vast technical knowledgeDemonstrates good problem management ownership and prevention of sla breaches
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