Hire Top Technical Support Engineer

Lynda Pham

Seasoned pharmaceutical industry chemist experienced in cannabis oil production and operation management. Highly knowledgeable in plant science, extraction, distillation, and dosage formulation. Strong leader focused on team development and strategic manufacturing planning. Detail oriented critical thinker with the education, training, and skill set to solve problems, manage tasks, build and expedite protocols.

Ebony Bridges

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Thomas Hendrix

Experienced technical leader and biomedical service engineer with over 20 years in the medical device industry, blending hands-on technical expertise with strategic program management. Proven track record of leading cross-functional teams, streamlining operations, and delivering complex technical projects on time and within budget. Successfully managed system integrations, stakeholder engagement, and customer solutions across healthcare and engineering industries — bringing real-world expertise that complements and often exceeds traditional academic pathways. The first employee and current Technical Lead at Integrity Medical Systems, with a strong history of mentoring high-performing engineering teams, driving operational excellence, and ensuring compliance in highly regulated environments. Adept at integrating complex systems, managing stakeholder relationships, and translating technical complexity into actionable business outcomes. Currently pursuing a leadership role focused on global R&D execution, innovation, and continuous improvement in healthcare and technology sectors.

Phidianie Augusme

Customer Service Representative with over a decade of extensive expertise in managing customer relationships and providing technical support. Demonstrates exceptional critical thinking and communication skills, effectively utilizing technical knowledge to enhance customer satisfaction and operational efficiency. Passionate about continuous improvement, consistently refining processes to achieve swift and precise resolutions.

Jose Roberto Regalado

With over 15 years of clinical laboratory experience and a diverse educational background consisting of biology, biotechnology, health sciences and customer support. Having core values in quality, strong work ethic, and essential creativity. Strongly believe in trusting both proven conventional business models and integrating new visionary ideas. Always embody the ability to learn, unlearn, relearn, and integrate. Having endured many trials and tribulations, now with a reignited passion for success. This time with an arsenal of new skills and experience that is necessary for next level, engaging, and transformative businesses. Versatile Technical Consultant skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Cassie Westerman

Experienced professional with over 15 years of customer service expertise and 8 years as a Patient Advocate. Skilled in navigating healthcare systems, resolving insurance and billing issues, and advocating for patient rights. Demonstrated ability to handle confidential patient information, analyze medical documentation, and ensure compliance with healthcare regulations. Strong foundation in customer service and management gained from previous role as an Associate Manager at Big Lots. Seeking to utilize extensive patient advocacy experience and customer service skills, Health Insurance and Data Entry. Proficient in medical terminology, insurance policies, reviewing medical records, inputting data in healthcare systems, and billing procedures.

Kimberly Boyd

Experienced technical support advisor with 16 years of expertise in IT and customer service. Proficient in diagnosing and resolving complex technical issues, effectively communicating technical solutions to non-technical users, providing comprehensive support, and maintaining thorough documentation of customer interactions. Skilled in utilizing various support platforms and tools to manage and track issues, ensuring timely and efficient resolutions.

Simone Parker

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.