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IT Support Specialist Tier II Escalation TeamIT Support Specialist
State Of Maine
Basildon College
Oxford, ME

Detail-focused and result-oriented IT professional with extensive knowledge in troubleshooting IT-related issues and effective training skills. Dedicated, organized, and self-directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution. ISSs 1 December 2010 to Present State of Maine

TOP SKILLS

Help desk experiencePrinter troubleshootingTicketing system proficiencySoftware installationApplication support
Senior Support and Recovery SpecialistCadet InstructorCustomer Claims SpecialistClaims Support AssistantSeamanship InstructorEducation CoordinatorSenior Program AssistantSenior Program Assistant
Insurance Corporation of British ColumbiaDepartment of National Defence, Canadian ForcesHMCS QUADRA Cadet Training CentreFamily Practice Residency Program, Faculty of Medicine, UBCUndergraduate Medical Education, Faculty of Medicine, UBCPostgraduate Medical Education, Faculty of Medicine, UBC
University of VictoriaUBC Professional DevelopmentCanadian Forces
Courtenay, BC

A proactive disability case manager passionate about best practice, leadership, customer service, authentic mentorship and coaching, making informed and fair decisions, and being a champion for meaningful organizational change.

TOP SKILLS

Policy interpretationEmpathy and understandingCase assessmentClient advocacyResource coordination
Market Researcher, Account Manager, Sales Support SpecialistWarehouse AssociateField Sales RepresenativeStudent AssistantLab TechnicianStudent Assistant
PCS WirelessNATIONAL RETAIL TRANSPORTATIONSCOTT’S MIRACLE GROMONTCLAIR STATE UNIVERSITY, MSUEssex County College, ECC
MONTCLAIR STATE UNIVERSITY (MSU)ESSEX COUNTY COLLEGE (ECC)
Montclair, NJ

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

TOP SKILLS

SalesforceNetsuiteHubspotAmazon vendor centralLinkedin sales navigator
Community Support SpecialistDirect Support ProfessionalProgram SupervisorBehavioral Support InstructorMedical Transportation DriverIn Home Care Assistant
Rise Services IncBehavioral Intervention ServicesSevita Health NetworkEaster Seals MidwestOats TransportationSelf Directed Services
St. Louis College of Health Careers
Hazelwood

Community Health Worker with extensive experience in Residential Individualized support and patient advocacy. Proven track record of high productivity and efficiency, adept at problem-solving and adapting to diverse client needs. Committed to leveraging years of field experience in a challenging role that fosters professional growth.

TOP SKILLS

Supervision and managementFinancial planning and budgetingCustomer service excellenceTime managementMicrosoft office proficiency
Claims & Loans Support SpecialistTechnical SupportSocial Media Trust & Safety AnalystDigital Customer Support Specialist-Live ChatLuxury Retail Associate
Globe LifeConduentGenpact LLC24[7]PFSweb
American Intercontinental University
Dallas, TX

Experienced Technical Support Specialist with a proven track record of delivering exceptional customer service and efficiently resolving hardware/software issues in high-volume call centers and remote support environments. Skilled in troubleshooting, active listening, and problem-solving. Known for strong communication, adaptability, and teamwork that consistently drives customer satisfaction and meets performance targets.

TOP SKILLS

Technical support & troubleshooting (remote & on-site)Call center & inbound call handlingCustomer service & complaint resolutionCrm & help desk software (salesforce, ticketing systems)Windows/macos, network connectivity, software installation
Signal Support Specialist (25U)Service Electrician
US ArmyStarr Electric Company
Central Georgia Technical College
Gray

Experienced Signal Support Specialist with comprehensive background in signal support systems and battlefield signal communication operations. Strengths include maintaining and troubleshooting Military Wide Area Networks (MWAN), integrating signal systems into vehicle platforms, and managing electronic warfare operations/support. Successful in delivering reliable communication networks, enhancing operational efficiency and contributing to mission success. Experienced electrician with residential and commercial experience. Strengths include using hand tools, troubleshooting commercial and residential electrical systems.

TOP SKILLS

Electrical troubleshooting & repairBlueprint reading & schematicsNec code compliance & safety standards (osha)Electrical wiring, conduit installation, panel installationDiagnostic tools (voltmeters, oscilloscopes)
Processing Support & Data Collection SpecialistCall Center RepresentativeSupervisorVolunteer AmeriCorps MemberSecurity
United States Postal ServiceI3 groupsWendy's CoJumpStart Inc.Chicago Zoological Society
Providence St. MelRasmussen UniversityLoyola University Chicago
Chicago, IL

Data Analyst Specialist focused on the accurate gathering of figures related to processes, productivity and organizational improvements. Outstanding project coordination, time management and problem-solving abilities which lead to enhanced productivity and efficient data management. Proficient in all Microsoft programs as well as numerous analytic platforms.

TOP SKILLS

Data entry and filingMicrosoft programsCustomer serviceProgram & project managementProject management
Technical Support SpecialistCustomer Service RepresentativeThird Key SupervisorFront Desk Agent
Acorn StairliftsTRUISTUnited Against PovertyExtended Stay America
Oak Ridge High School
Orlando

Customer Service Professional with mortgage servicing experience and a strong background in banking support, technical troubleshooting, and client relationship management. Skilled in assisting clients with mortgage inquiries, including escrow accounts, property taxes, and insurance. Proven ability to resolve complex issues, maintain accurate records, and deliver exceptional customer experiences in fast-paced environments.

TOP SKILLS

Mortgage customer serviceEscrow, taxes & insurance supportAccount research & resolutionCustomer relationship managementTechnical troubleshooting
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