Hire Top Support Specialist

Jessica High

Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.

Danyell Hunt

Dynamic individual with hands-on experience in case management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Cynthia Davis

Looking for an opportunity to utilize and expand skillset. Love working with people. Compassionate, driven with unfailing work ethic, passion for helping others and always up for a challenge.

Andrew Sanabria

In my Tier 2 and Tier 3 roles, I specialized in handling more complex and escalated technical issues that frontline support couldn’t resolve. I worked in high-volume environments, taking 100 to 150 calls a day, troubleshooting internet, network, and phone issues across multiple regions. I regularly worked directly inside modem and router systems—resetting configurations, adjusting channels, managing SSID and PSID settings, and helping customers connect multiple devices. I also handled telephony issues like call routing, number porting, and even setting up fax functionality when needed. A big part of my role was identifying root causes—whether it was signal issues, network congestion, or configuration problems—and resolving them efficiently. I used systems like Avaya and Cisco Finesse to track cases and ensure everything was documented properly. That experience really built my ability to troubleshoot deeply, stay calm under pressure, and take full ownership of issues from start to finish.

AUSTIN BACCHUS

Hardworking Client Support Specialist with excellent problem-solving and troubleshooting skills. Combines a personable, client-first approach with a strong commitment to collaborative, team-oriented environments.

JACQUELINE FORD

Product Support Specialist with expertise in analytical problem solving and effective communication solutions. Proven track record as Unemployment Insurance Consultant, administering programs with a strong understanding of state and federal regulations. Demonstrated ability to streamline processes, enhancing efficiency and client satisfaction. Recognized for providing critical advice on complex issues.

Khairi Rohizad

Experienced in effectively connecting with business customers to understand their account needs, drive growth, and foster long-term relationships. Adept at actively listening to customer needs, ensuring high-quality standards, and staying up-to-date on product and service updates. Highly empathetic and supportive, contributing as a valuable team player. Consistently surpassing sales targets, skilled in delivering exceptional service and prioritizing quality. Proven track record of over 5 years in customer service, dedicated to providing outstanding support and exceeding customer/user expectations.

Shelly Grimshaw

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in Aerospace industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.