Hire Top Support Specialist

Devin Pimentel

Results-driven individual with exceptional communication and project management skills, offering experience in cross-functional initiatives, optimizing processes, and delivering operational excellence. Skilled in risk assessment and problem-solving, with a track record of balancing strategic direction and tactical execution. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments, while taking a proactive approach to identifying and addressing issues, and optimizing processes to support team objectives.

Erica Curnutte

Strategic Technical Support, Customer Support, and Implementation Leader with 10+ years in EdTech, specializing in software integrations, complex system onboarding, and stakeholder relationship management. Experienced in Agile environments and cross-functional collaboration with engineering, product, and customer success teams to diagnose and resolve technical issues quickly and improve system performance and user experience. Proven record for improving engineering/customer support workflows and issue resolution times. Recognized for building trusted partnerships with educators, administrators, and IT teams; translating complex technical insights into actionable solutions.

Dianira Romero

A dedicated support professional skilled in offering tailored assistance to families in need. Brings valuable experience in conducting assessments and creating strategic support plans. Known for fostering collaborative environments and effectively adapting to evolving family situations, showcasing skills in empathy and problem-solving.

Wayne Scott

Knowledgeable Sr. Technical Support Specialist with solid background in CAD training and history of enhancing learners' proficiency in CAD software tools. Known for developing comprehensive training modules that improve customer and colleague performance and understanding. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Expert in advanced CAD design and relationship building, I have successfully optimized processes and empowered teams, driving significant improvements in operational efficiency and client engagement.

GRACIELA ROMAN

Compassionate Social Service Worker with more than (15) fifteen years of experience in family support and service. I am skilled at managing caseload with great attention to detail and knowledge of local resources. Known for providing caring and comprehensive support to families and children. Looking to work in partnership with an organization where I could utilize my skills and knowledge as Bilingual Spanish/English, Computer Literacy, and Internet, while contributing to the company goals with my experience in customer service, administration, case management, investigator, and trainer. Personable and compassionate, with strong ability to connect with families and provide meaningful support. Possesses foundational knowledge in family dynamics and child development, coupled with skills in active listening and conflict resolution. Dedicated to fostering positive outcomes and enhancing family well-being.

Farrah Farrar

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Susheel Shindhe

As a diligent Technical Support Specialist with over 3.5 years of experience in the SaaS industry, I have acquired extensive expertise in efficiently resolving problems, troubleshooting backend website issues, and addressing email concerns. Additionally, seven-year experience in managing my own firm has instilled in me the priority of customer requirements and honed my ability to skillfully interact with customers. Through friendly persuasion, I adeptly deescalate situations, ensuring a smooth transition and ultimately delivering enhanced customer satisfaction.

Jessica High

Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.