Remote Support Service Engineer and Lab Operations Manager with extensive experience in advanced diagnostics and root cause analysis. Developed and launched strategic training initiatives, achieving high first-time fix rates and streamlining support processes, ultimately enhancing operational efficiency across electric vehicle charging systems and telecommunications.
IT Generalist/Software Support Engineer - ContractApplication SpecialistCreative Services SpecialistDirector, Creative ServicesPromotions Producer
CBORD+Horizon/TransactVirtucom, Inc.SG3 Media SolutionsBNC News NetworkE.W. Scripps
Western Governors UniversityGeorgia Southern University
Stone Mountain, United States
Dynamic IT Specialist with a robust background in educational technology systems, excelling in the support and maintenance of complex infrastructures across K-12 and higher education settings. Expertise in application support, process improvement, and risk mitigation is complemented by proficiency in tools such as Bomgar and Zendesk, which facilitate efficient remote troubleshooting and support escalation. A strong commitment to translating complex technical issues into accessible solutions for non-technical staff drives continuous enhancements in cybersecurity and system integration practices. Passionate about leveraging technology to foster an effective learning environment while ensuring operational excellence.
Lead Staff Etch Process Support Engineer (E4)Senior Plasma Etch Process EngineerPrincipal Process Integration EngineerSenior Plasma Etch Process EngineerPlasma Etch Shift Engineer
Applied MaterialsQorvoGLOBALFOUNDRIES
University at Buffalo – The State University of New York
Sherwood, OR
Etch Process Engineer with 13+ years in semiconductor foundry, focusing on Si CMOS logic and RF GaAs technologies. Expertise in process optimization and yield enhancement, complemented by strong project management skills. Proficient in equipment diagnostics and customer support, driving high-impact initiatives across various applications.
TOP SKILLS
Statistical process control (spc)Design of experiments (doe)Equipment startup and qualificationRoot cause analysisCross-functional collaboration
IT Support EngineerBusiness Software SalesProperty Manager
Verifone1-800-ACCOUNTANTVarela West Shore Apartments
BOB HOGUE SCHOOL OF REAL ESATEUNIVERSITY OF FLORIDAADMRIAL FARRAGUT ACADEMY
Butler, NJ
Reliable and highly proficient job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
TOP SKILLS
Data analysis and reportingCustomer relationship managementTechnical support and complianceVendor coordination and system implementationProblem solving and effective communication
Customer Support EngineerTelecom SpecialistTechnical Consulting Engineer - Unified Communication and Contact Center
Collabera Technologies PrivateInnovatia IndiaCisco Systems India Pvt Ltd
Kerala Technical Institue
Bloomington, MN
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience.
TOP SKILLS
User trainingNetwork configurationHelpdesk administrationCustomer supportTelephone and email etiquette
Global Tier 3 Technical Support EngineerMulti-Channel Sales AssociateDenim Representative and Sales Associate
RingCentralBest BuyThe Children's Place
Texas A&M International UniversityArapahoe Community CollegeMetropolitan State University of Denver
Castle Rock, CO
Adept at leveraging technical support and problem-solving skills honed at RingCentral, I excel in enhancing customer satisfaction and operational efficiency. Skilled in Salesforce and team collaboration, I've significantly contributed to educational training across global teams, driving notable improvements in product troubleshooting and client support.
TOP SKILLS
Technical support + troubleshootingProblem-solvingTeamwork and collaborationTime managementAttention to detail
Level 2 IT Support EngineerService Desk TechnicianTechnology SpecialistCustomer Service Desktop SpecialistONLINE CUSTOMER SERVICE
Cornerstone LendingCornerstone Home LendingTechnology Firm of TexasJP Morgan ChaseTailored Brands
Sanford Brown College
Results-driven IT Specialist with 8 years of experience in hardware and software maintenance. Expertise in troubleshooting technical issues and delivering effective solutions to clients. Strong understanding of emerging technologies and committed to providing exceptional customer service as a Help Desk Technician.
L2 Desktop Support EngineerData Center EngineerDeskside Analyst IIIT Operations SupervisorIT SupervisorIT Support EngineerIT SpecialistNOC IT SUPPORT ENGINEERIT SUPPORTIT Staff
Tata Consultancy Services – Toyota Financial Services BankNesco Resource – Switch Las Vegas – The Core CampusHCLTech – Toyota Financial Services BankAcciona Construction Philippines Inc. / Railways ProjectPampanga’s Best Inc. – Food ManufacturingGMR MEGAWIDE Construction JV, Inc. / Airport ProjectArriba Universal Inc. / Offshore Gaming OperatorRobinsons Land Corporation - Real EstateGlobe Telecom Inc. - TelecommunicationPC Express - Computer Retail Store
University of The East
Las Vegas, NV
IT professional with over a decade of experience in systems administration and support, specializing in performance optimization and security enhancement across diverse environments. Holds certifications in Microsoft technologies, CompTIA A+, Cybersecurity Analyst CySA+, and Cloud+, along with extensive knowledge servers, networks, Data backup, and operating systems. Proven ability to implement effective solutions that improve operational efficiency and safeguard critical data.
TOP SKILLS
Office 365/microsoft server 2022 /hyper-v/ vmware/sql server, symantec & mcafee administer / radarNas tvs 473 server/ ptz camera/ storm shield, edr, cisco, aruba switch / fortigate, pfsense firewall/ edr, dns, gpo, dhcp server / windows 11, 10, 8.1, 8, 7, & mac os / microsoft surface hub conferenceActive directory managementData backup and recoverySystem configuration
