Hire Top Support Engineer

Matthew Long

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Bhavin Bulsara

Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills. Detailed Desktop Support talented at providing technical assistance to clients regarding software and hardware issues. Proficient in detecting and removing malware, creating network setups and managing networking issues based on internal and external servers. Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs. Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows, Linux and Mac platforms. Offering 10+ years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Venkat Sambath

I enjoy methodically solving distributed system issues. I’ve been the primary point of contact for Tier 6 customers for the past 8 years handling scalability issues across Data Platform Stack on-premise and on kubernetes.

Ricardo J. Ortiz

Dynamic Tier 2/3 Support Engineer at New Era Technology, adept in VoIP technologies and systems administration. Achieved a 98% CSAT score while mentoring teams and streamlining processes. Expert in scripting and automation, with a strong focus on incident management and collaboration to enhance operational efficiency across diverse sectors.

Jeffrey Cain

Results-oriented Level 2/3 Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.

Rafael Sanchez

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Ryan Yost

Professional with strong background in providing technical support and resolving complex customer issues. Skilled in troubleshooting, networking, and software diagnostics, ensuring seamless user experiences. Valued team collaborator focused on achieving results and adapting to evolving needs. Known for clear communication, problem-solving abilities, and customer-centric approach.

Neil Castro

ITIL 4 certified professional (Foundation and Strategist: Direct, Plan and Improve) with a proven track record in developing and implementing effective service management processes. Extensive experience as an ITSM Service Manager, specializing in Incident, Problem, and Change Management, demonstrates a strong ability to manage and resolve complex incidents in fast-paced environments. Expertise includes implementing incident response protocols, coordinating cross-functional teams, and mitigating risks to minimize business impact while delivering timely solutions and driving continuous improvement for enhanced production stability. Proficient in coordinating, standardizing, and leading all ITIL problem management activities, as well as creating and reviewing key performance indicators and trend reports to expedite incident diagnosis and resolution.