Hire Top Support Engineer

Trevor Brooks

Dynamic Technical Support Engineer with a proven track record at First Advantage & PrintScan, adept in Azure and Remote Systems Management, with light experience in cloud security. Championed the addition of DevOps practices in the Technical Support, Sales, and Customer Success departments, enhancing team collaboration and efficiency. Skilled in scripting for automation, and delivering exceptional customer service while driving cross-team collaborations for operational improvements and timely project completions.

Abdul Qadeer

A highly motivated support specialist with a strong background in working with people to help their PACS communication with modalities such as PacsCubes in Imaging/Radiology departments. Collaborating with PACS Administrators, radiology technologists, IT teams, and providing remote technical support. Demonstrated ability to endure the smooth operation of PacsCube systems, manage image transmission, and train staff in utilizing imaging software and hardware.

Ryan Lauer

Dedicated Solar Field Engineer successful at fostering and developing client relationships. Knowledgeable in solar tracker construction and operations. More than 3 years supporting tracker construction, customer relations, research and development, product testing, and remediation efforts as part of business development teams.

Musa Seidu

Dynamic IT professional with extensive experience as a Computer User Support Specialist at Janus International, recognized for advanced troubleshooting and end-user support. Successfully led workstation upgrades that enhanced processing speed by 30%, while achieving a 98% customer satisfaction rating through exceptional technical support. Proficient in Citrix and Linux, with a strong focus on fostering team productivity and ensuring seamless technology experiences. Committed to leveraging expertise in problem-solving and communication to drive customer satisfaction and support organizational success.

Juan Edgar Falcon Cruz

Flexible Technical Support Engineer with 20 years of experience helping clients maintain smooth operations. Expertise in Banknote Processing systems and cash processing environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Steven Lefevre

Dynamic Applications Engineer with established expertise at Gerber Technology and Protedyne Corp. specializing in CAD/CAM strategies and customer training. Achieved 90% sales success rate following demonstrations while strengthening customer relationships. Proficient in installation planning and root cause analysis, fostering substantial revenue growth and operational efficiency.

Jerome Courtois

Ingénieur Support Senior avec plus de 20 ans d'expérience dans les technologies de santé, les environnements logiciels d'entreprise et les infrastructures télécom. Spécialiste de Microsoft Dragon Copilot et Dragon Medical One, avec une expertise approfondie en documentation clinique assistée par IA, reconnaissance vocale, intégration EHR/EMR, et environnements Citrix/RDS. Habitué à utiliser et entraîner des outils d'investigation basés sur l'IA pour automatiser les diagnostics, accélérer la résolution d'incidents et améliorer l'efficacité opérationnelle. Excellents résultats en satisfaction client et gestion d'incidents complexes dans des environnements critiques. Professionnel doté de nombreuses années d'expérience dans Informatique de santé, Intelligence Artificielle appliquée au secteur médical et Support technologique d'entreprise, combinées à une solide formation dans le domaine et une forte aptitude à acquérir de nouvelles connaissances. Capable à la fois de travailler en équipe et de fonctionner de manière autonome, Je sais m'intégrer sans difficultés dans de nouveaux contextes de travail grâce à un véritable esprit d'équipe et à d'excellentes capacités d'écoute et de communication.

Alberto Wilson

Over 20 years of enterprise-level network engineering experience, with deep expertise in LAN troubleshooting, configuration, performance tuning, and real-time monitoring across complex, mission-critical infrastructures. Proficient in deploying and supporting secure Video Teleconferencing (VTC) systems, including system configuration, performance diagnostics, and Tier II/III end-user support. Skilled in configuring and managing Cisco routers and switches to support robust, scalable enterprise networks. Experienced in configuring KG-175 Taclane encryptors, ensuring secure data transmission across classified networks. Advanced troubleshooting of VPN technologies, including CheckPoint, Palo Alto, and Zscaler, supporting secure remote access and interagency connectivity. Skilled in CIDR subnetting and IP address allocation, enabling efficient network segmentation and scalable infrastructure design. Strong analytical and diagnostic capabilities, consistently resolving complex technical issues with speed, accuracy, and minimal disruption. 6+ years of hands-on experience implementing ITIL-aligned service management processes, including Change, Release, Configuration, Incident, and Problem Management—driving operational maturity and continuous improvement.