I have been working in the retail technology environment for over 20 years. I have vast technical knowledge along with years of team and project management and leadership. I enjoy a challenge and strive to learn something new each and everyday. I am very customer focused and driven to provide world class service and support. Technology is ever changing and growing and I adapt that same attitude to constantly evolve in my career.
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Results-driven IT Support Engineer with expertise in endpoint management and Microsoft 365 administration. Led tenant migrations and enhanced user experience through effective communication and problem-solving. Proficient in SCCM, Intune, and Azure AD management, ensuring compliance and operational efficiency. Focused on cybersecurity and cloud solutions, contributing to team success and adapting swiftly to emerging technologies.
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Experienced technical support professional skilled in resolving diverse technical issues and enhancing user satisfaction. Acknowledged for outstanding troubleshooting and problem-solving capabilities, ensuring uninterrupted system functionality. Excels in collaborative team settings, committed to delivering tangible outcomes and adapting to changing requirements. Demonstrates excellent communication and technical expertise, facilitating effective collaboration with colleagues and clients.
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Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
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Experienced IT and AV Support Engineer with over 15 years of progressive responsibility in enterprise IT environments. Specializing in Tier 2/3 support, system administration, and end-user enablement across Windows, macOS, Linux, ChromeOS, and mobile platforms. Strong background in AV integration, SaaS administration, conference systems, and cross-functional IT projects. Proven success supporting C-level executives, deploying secure and scalable solutions, and maintaining high standards in documentation and customer service.
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Over 35 years of healthcare IT experience in virtually all aspects of software design, support, development, testing and implementation. Responsible for analyzing and troubleshooting software issues at the application and database level, providing software and technical expertise, and high quality solutions. Proven problem solving leadership, issue management, with effective interpersonal skills. Dependable and self-motivated, with a results-driven attitude focusing on customer satisfaction and product quality
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Technical Support Engineer with 7 years of experience in Modern Software as a Service, data systems, and developing support tooling. Skilled in database design, data analysis, and modern cloud computing functionality. Proficient with the JavaScript React framework, having built and modified an internal front end for surfacing and analyzing collected customer data. A self-driven problem solver, able to quickly adapt, learn, and thrive in new environments. Ready to leverage skills and contribute to the engineering team's customer focus with a focus on attention to detail.
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I spent 30 with Honeywell as an assembler, technician, engineering support and manufacturing engineer. I supported antenna pointing systems, Space Station CCAs, Control Moment Gyros, Reaction Wheels and CCA rework and repair.
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