Accomplished Architect and Technical Lead specializing in eCommerce solutions with over 20 years of experience in architecting, developing, and supporting enterprise web applications using Java JEE, Salesforce Commerce Cloud, and Oracle Commerce (ATG). Demonstrated success in enhancing customer satisfaction through frontline support and technical issue resolution. Proficient in a variety of programming languages and software technologies, including SQL, HTML, JavaScript, and AWS. Committed to leveraging extensive architectural expertise to drive project success and optimize IT deployment strategies.
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Cleared (TS/SCI w/Full Scope Poly) Subject Matter Expert (SME) and in the field of network and systems engineering with 30 years of cumulative experience in designing, architecting, evaluating, testing, and supporting vendor network appliances (physical and virtual), technologies and software systems. Supporting the DOD and IC since 1992 in various engineering capacities to include that of a government civilian fulfilling the role as the Telecommunications Engineering and Support Branch Manager for MCIA in Quantico, Virginia.
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Thirty-one years of experience in installation, maintenance, troubleshooting and testing of electrical systems. Worked the past eighteen years on locomotives as a Customer Support Engineer for Wabtec and Electrician for CSX to present. Skilled Customer Support Engineer Analyst with broad base of experience in technical support, in person and working remotely to resolves problems quickly, delivering high levels of customer satisfaction.
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Electrical/computer engineer with extensive experience in hardware and software design of instrumentation seeks position in the system implementation.
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Dynamic professional with extensive experience in pastoral leadership and community outreach. Known for mentoring teams and developing engaging solutions, driving impactful initiatives that foster collaboration and address community needs.
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Diligent with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.
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Proven leader in application support and service delivery, adept at managing critical cloud-based and legacy applications at Tech Mahindra. Skilled in Unix, Linux, and cloud technologies, with a knack for mentoring teams and enhancing system efficiency. Demonstrated success in SLA management and operational improvements, leveraging technical expertise and problem-solving abilities to drive business objectives.
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Innovated, detail-oriented and a strong communicator, both verbal and written, with the ability to prioritize and accurately meet deadlines. Well organized and enjoy learning new tasks and have a strong work history with a professional reputation. Capable of operating alone or as part of a team.
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