Hire Top Support Engineer

Uday Kumar Potaraju

Desktop Support Engineer with 9+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10-11Pro and macOS

Sushma Poddar

Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.

Riyaz Ahamed M

Experienced Automation Anywhere Professional with a strong background in managing and administering the AA360 platform. Proficient in Control Room and Bot Runner management, high-availability architecture design, and ensuring platform security. Skilled in AA360 installation, upgrades, and deployment of bots, with demonstrated expertise in managing Control Room components like schedules, devices, credentials, users, roles, and packages. Adept at resolving production issues, monitoring bot performance, and migrating bot code across environments for seamless testing and deployment. Strong understanding of Automation Anywhere best practices, Control Room APIs, and bot package upgrades. Proficient in monitoring ticket queues via ServiceNow and providing timely resolutions. Exposure to scripting, Windows administration, and database driver configuration enhances the ability to troubleshoot and optimize the environment.

Becky Yu

Dedicated professional with demonstrated strengths in customer service and problem solving. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Detailed and process-oriented team player and capable of managing multiple priorities and working in a fast-paced environment with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SIVARAMAN SIVAGURUNATHAN

Versatile professional with X years of combined experience as a .NET developer and software tester, bringing a unique perspective to both software development and quality assurance. Proficient in designing and implementing robust .NET applications, as well as developing and executing comprehensive test strategies to ensure the highest quality standards. Skilled in both manual and automated testing, including unit, integration, regression, and performance testing, with hands-on experience. Strong analytical abilities and attention to detail, ensuring the detection and resolution of critical bugs early in the development cycle. Adept at collaborating with cross-functional teams to ensure seamless software delivery, and passionate about driving quality-focused software development processes. Seeking to apply dual expertise in a dedicated testing role to enhance product reliability and performance.

Hasnat Rasool

Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in SaaS based systems and Technical support management environments. Experienced in SaaS based within different industries like supply chain (Pivot88) and shift scheduling tools (Humanity, Aladtec). Having Detailed understanding of CRMs like Salesforce & Microsoft Dynamics. Apart from this, proficient in English speaking and having vast experience in the customer support field. Very proficient in communication skills and dealing with end-users and help them resolve the issue promptly, keeping in mind the SLA%. Capable of working in a fast-paced team environment even with 24/7 rotational shifts.

Ashok Negi

Product Support Engineer with proven ability to analyze, diagnose and resolve technical issues for specific Software Monetization Products. Close to 7 years of experience in providing comprehensive technical support to B2B customers and end-users. Works closely with Engineering to support integration of new features and bug identification.

VISHNU MV

Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Agile System Administrator ready to adapt quickly to changing operational realities. Skilled at maintaining smooth operations within office and work-at-home environments. Dedicated to providing each employee with amiable, exceptional responses to technical problems and concerns.