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Hire Top Support Engineer

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Swarm Lead | Principal Technical Support EngineerSenior Application ArchitectApplication ArchitectPrincipal Technical Support Engineer and Oracle Cloud Commerce LeadAdjunct Faculty MemberSenior Software Engineer
SalesforcePivotreeSpark::redOracleColorado Technical UniversityIBM
California State UniversityGoa University
Burlington, United States

Accomplished Architect and Technical Lead specializing in eCommerce solutions with over 20 years of experience in architecting, developing, and supporting enterprise web applications using Java JEE, Salesforce Commerce Cloud, and Oracle Commerce (ATG). Demonstrated success in enhancing customer satisfaction through frontline support and technical issue resolution. Proficient in a variety of programming languages and software technologies, including SQL, HTML, JavaScript, and AWS. Committed to leveraging extensive architectural expertise to drive project success and optimize IT deployment strategies.

TOP SKILLS

Salesforce b2c commerceJava & server side javascriptOracle & mongodbTomcatApache & nginx
Support Account Manager (SAM) | Onsite Engineer (OSE)Professional Services Resident EngineerSystems EngineerIT Technology Manager (2210), DCIPS Band 4Systems EngineerSenior Network EngineerSystems/Network Engineer
Hitachi Vantara FederalInfoblox Federal, Inc.Infoblox, Inc.Marine Corps Intelligence Activity/Dept of NavyEricsson Federal, Inc. (Formerly Marconi Federal/Fore Systems, Inc.)SRA International, Inc.GTE Government Systems
George Washington UniversityUniversity of North Carolina
Edgewater, MD

Cleared (TS/SCI w/Full Scope Poly) Subject Matter Expert (SME) and in the field of network and systems engineering with 30 years of cumulative experience in designing, architecting, evaluating, testing, and supporting vendor network appliances (physical and virtual), technologies and software systems. Supporting the DOD and IC since 1992 in various engineering capacities to include that of a government civilian fulfilling the role as the Telecommunications Engineering and Support Branch Manager for MCIA in Quantico, Virginia.

TOP SKILLS

Nvidia cumulus linux expertiseRuckus fastiron expertiseExtreme networks nos expertiseDell os10 experienceProficient in arista technologies
Customer Support Engineer AnalystLocomotive ElectricianAircraft Electrical and Environmental Sys, E-6Aircraft Electrical & Environmental Sys - E-5
Wabtec Digital IntelligenceCSX TransportationPennsylvania Air National GuardUnited States Air Force
DeVry University,
Ridgeley, WV

Thirty-one years of experience in installation, maintenance, troubleshooting and testing of electrical systems. Worked the past eighteen years on locomotives as a Customer Support Engineer for Wabtec and Electrician for CSX to present. Skilled Customer Support Engineer Analyst with broad base of experience in technical support, in person and working remotely to resolves problems quickly, delivering high levels of customer satisfaction.

TOP SKILLS

Reading schematicsWire and circuit board repairPanel level testing and repairTraining one-on-one and groupsTelephone and email etiquette
Technical Support Engineer IIChief Engineer
TA Insturments - Waters LLCTheta Industries, Inc
State University of New York At Stony BrookHofstra University, New YorkIT & Purdue UniversityNassau Community College
Collegedale, NY

Electrical/computer engineer with extensive experience in hardware and software design of instrumentation seeks position in the system implementation.

TOP SKILLS

Design and implementation of high-speed, real-time instrumentation control systems.Hardware and firmware design of analog-to-digital data acquisition systems.Implementation of device drivers for analog and digital computer interfaces.Programming in c/c++, visual basic, fortran, algol, pascal, snobol and various assembly languages.Design of analog and digital computer system interfaces.
Production Support EngineerSenior PastorInformation Systems Specialist
Disney/CapgeminiRedeemed Christian Church of God Overcomers ChapelDisney/abc Television Group
University of The PeopleRedeemed Christian Church of God Bible CollegeUniversity of Lagos
West Orange, NJ

Dynamic professional with extensive experience in pastoral leadership and community outreach. Known for mentoring teams and developing engaging solutions, driving impactful initiatives that foster collaboration and address community needs.

TOP SKILLS

Pastoral careCommunity outreachSermon developmentChurch administrationEvent coordination
Senior Technical Support EngineerSenior Technical Support EngineerUsage, Security, and Performance Skill Group LeadNACustomer Relationship Management Tier 2 Support EngineerTier 1 Senior AprilHard Lines Manager
ServiceMaxNAStream Global ServicesImpossible Dream Thrift Store
Indian River High School
Beaverton, OR

Diligent with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.

TOP SKILLS

Ability to follow processes while delivering world class serviceEffective problem-solving techniquesConsistent track record of timely task completionExperienced in a stressful, intense real time environmentTechnical support specialist
Application Support EngineerService Delivery ManagerCluster LeadProduction SupportCustomer Support EngineerCMS LtdResident Engineer
Tech Mahindra LtdTech MahindraEnhanced Software Solutions Pvt LtdFacility Management EngineerWipro Infotech
Calicut University
New York, NY

Proven leader in application support and service delivery, adept at managing critical cloud-based and legacy applications at Tech Mahindra. Skilled in Unix, Linux, and cloud technologies, with a knack for mentoring teams and enhancing system efficiency. Demonstrated success in SLA management and operational improvements, leveraging technical expertise and problem-solving abilities to drive business objectives.

TOP SKILLS

Windows, linux (rhel 4, 5,6), unix (solaris 9/10/11),aix (6.1, 7.1).Microsoft azure administrator.Shell scripting, visual basic.Sql,websphere (5.1, 6.0, 6.1), bo reporting, aldb, eset alerting,iis (5.0, 6.0), apache (2.0, 2.2), apache,tomcat (5.0, 5.5)Remedy, netcool,sitescope,patrol,kibana, grafana, splunk, aternity, hp sitescope, prometheus, introscope, nagios, netcool, eset, cbus, uam, ush, aldb, microservices, ajsc5, docker, kubernetes.
CRM Support - Support Engineer Tier 2Sr. Field Help Desk TechnicianSystem AdministratorIT TechnicianDesktop Specialist II
Northwestern MutualNorthwestern Mutual, Financial Insurance CompanyGMR MarketingGoodWill Industries UMOS-United Migrant Organization ServiceESI-Employment Solutions Inc
BUSINESS TRAINING INSTITUTEUdemy Learning
Milwaukee, WI

Innovated, detail-oriented and a strong communicator, both verbal and written, with the ability to prioritize and accurately meet deadlines. Well organized and enjoy learning new tasks and have a strong work history with a professional reputation. Capable of operating alone or as part of a team.

TOP SKILLS

AdaptabilityCritical thinking and creative problem solvingAbility to inspire and manage changeUnderstand the business needs and wantsTime management
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