Hire Top Support Engineer

Derek Jordan

Dynamic IT Support Engineer with proven success at New Era, leveraging expertise in Microsoft Office and proactive problem-solving to enhance user satisfaction. Recognized for optimizing processes and driving significant improvements in customer service, consistently exceeding performance metrics while delivering effective end-user support and managing L2 escalations.

Jaroslav Homolka

Experienced diesel technician and field service leader with a strong background in both marine engines and locomotive systems, specializing in EMD, GE, Wabtec LNG, MAN, and Caterpillar platforms. Skilled in diagnostics, overhauls, and preventive maintenance across vessel and rail operations. Proven ability to manage teams, make critical decisions, and communicate effectively with stakeholders at all levels. Known for ensuring regulatory compliance, minimizing downtime, and consistently delivering reliable, customer-focused solutions in high-pressure environments.

VICTOR PEREDA

Results-driven Operations Support Engineer with 15+ years of experience in high-stakes incident management, process automation, and cross-functional collaboration. Proven track record of optimizing IT infrastructure, reducing operational costs, and mentoring high-performing teams. Adept at leveraging monitoring tools like Grafana, Splunk, Jira, and Moogsoft to ensure seamless OTT streaming performance and efficient ticketing management. Recognized for leadership, problem-solving, and technical expertise in fast-paced environments

Jason Taylor

Experienced IT Professional with a background in software development, DevOps, System Administration and Technical Support, transitioning into cybersecurity. Currently completed an MS in Computer Science with a concentration in cybersecurity, with hands-on experience building deep learning models for malware detection. Seeking to leverage many years of IT expertise in support of a cybersecurity-focused role.

Jere Tucker

Solution-oriented Production Engineer known for high productivity and efficient task completion. Possess specialized skills in process optimization, quality control, and equipment maintenance management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless production processes and operational excellence.

Michelle McClary

Dynamic Senior Technical Support Engineer with Oracle, adept at resolving complex software issues and enhancing customer satisfaction. Proven expertise in Oracle ERP Fusion Cloud Applications/EBS and remote support. Recognized for developing self-service documentation and leading cross-functional teams to address critical implementation challenges, showcasing strong analytical and communication skills. Results driven individual with exceptional analytical, leadership, communication, organization and time management skills. Highly motivated and strong team player who thrives in a challenging and diverse work environment.

Derrick McMann

As an IT Support Engineer, I effectively address and resolve customer issues and concerns, ensuring a positive customer experience. Through exceptional problem-solving abilities and effective communication, I consistently deliver solutions that address both technical requirements and user needs. My proactive approach to assessing and recommending system improvements has consistently enhanced customer satisfaction.

Mohamed Hegazi

Product Support Engineer with broad experience in technical support, analysis and troubleshooting Database Software product issues. Demonstrated strong knowledge in problem analysis, software debugging and product support process automation.