Hire Top Support Engineer

James Fuller

Over 25 years in the US Air Force with exemplary service that went beyond the call of duty; professionally and academically sharpening my leadership & craft during that time in the military, logistical and healthcare professions. Over 15 years experience, as a Supervisor/Leader, of staff oversight, change management, and process improvement, directly culminating in my readiness for a work position of leadership responsibility. Self-motivated, results-oriented professional committed to the development and maintenance of high professional standards through education and practice to assure the delivery of quality patient and customer care. Strong, innovative leader skilled in the identification and analysis of problem areas and organizational needs; planning and initiating action, and the follow through to successful conclusion. Present concepts clearly, concisely, and persuasively. Articulate and right-to-the point communicator. Works well with people of all interests and authority levels while motivating and directing to attain objectives. Strategist, successful in evaluating programs for efficiency and relevance. Proven ability to design, develop and present educational programs for professionals and patients. Naturally calm and astute in a pressurized, stressful, and fast-paced environment. Budget Oversight: Over 20 years of experience developing and monitoring operational budget of multitude of departments while identifying opportunities to reduce costs. Quality Control: 17 years of experience collecting data to monitor overall work performance, analyze and draw conclusions, propose data driven departmental performance metrics. Methodical process improvement aptitude, knowledge of PDSA (Plan-Do-Study-Act) cycles, quality control and improvement monitoring. Relied upon to carry out quality monitoring responsibilities under higher level authority requirements for accreditation or pass/fail criteria. Computer Software: Microsoft Office (Excel, Outlook, Word, PowerPoint). Management.

Richard Wheeler

Helpdesk and Technical Support Specialist with 20 years of experience providing Tier 2 and Tier 3 support for internal stakeholders and external customers. Expertise in advanced troubleshooting, proprietary software, and network diagnostics. Committed to achieving service level agreements and enhancing customer satisfaction in remote helpdesk or customer support roles.

Patrick Lynch

Results-oriented Technology Leader and Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.

Patrick Corr

Accomplished Technical Support Engineer with a proven track record at Process Equipment Support Services, enhancing customer satisfaction through expert troubleshooting and effective problem-solving. Skilled in technical documentation and mentoring, I excel in transforming complex technical challenges into understandable solutions, significantly improving operational efficiencies.

Paul Boroughs

Flexible Technical Support Engineer with 30 years of experience helping clients maintain smooth operations. Expertise in Schwab Retirement Technology systems and cloud based environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Schwab's Presidents Award - 3 times awarded.

MARCUS JOHNSON

Experienced Information Technology Technician and thirteen year military veteran that is extremely organized and adaptable with exceptional customer service and technical solutions support experience. Possesses strong interpersonal communication skills with the ability to supervise staff.

Joseph Vargo

Packaging engineer with 20 years of automotive experience in aftersales and production operations. Strong focus on continuous improvement and development of best practices resulting in increase of efficiency and throughput. Well-versed in manufacturing processes and providing forward thinking strategies to achieve today's industry demands.

Anthony Borwieck

Designated Support Engineer with a proven track record at Broadcom, excelling in remote support and troubleshooting. Enhanced customer satisfaction through effective issue resolution and technical documentation. Strong communicator adept at educating clients and implementing solutions, ensuring compliance and operational excellence. Committed to delivering exceptional service and fostering positive client relationships.