Hire Top Support Engineer

Nadeen Abu Baker

A detail-oriented professional with expertise in operating systems, including all Windows flavors, and proficiency in the Classera platform. Demonstrates exceptional skills in Microsoft Office suite, collaboration, and teamwork, ensuring effective communication and productivity. Adept at managing time under pressure, consistently delivering high-quality results. Committed to leveraging technical skills and collaborative abilities to drive organisational success.

Joshua Johnson

Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Tina Raj

Results-driven Customer Support Expert specializing in HP products, with a proven track record of driving organizational efficiency through innovative ideas. Skilled in team development, mentorship, and coaching, with expertise in crafting and executing effective Support Strategies. Committed to staying current with industry trends and leveraging knowledge to advise clients on best practices and cutting-edge solutions.

Manish Kumar

Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operational sites. Commended for rapidly and effectively resolving downtime and efficiently integrating the work and reportings.

Veera Bhavani Shankar Mondem

4.6 Years of Experience in IT Industry on ServiceNow Development, Product Technical Support on IT Service Management (ITSM), Strategic Portfolio Management (SPM), Workspaces. Have good practical knowledge on ITSM module. Experience in handling ITIL Practices (Incident, Service Request, Change Request, Problem, Knowledge) in ServiceNow. Experience in developing the Application, Migration of code to Live environments, Implementation of the requirements. Experience in developing Catalog Items, Record Producers, Order Guides, Flows, Workflows. Have good expertise in Domain based Environments and Standalone Environments. Experience in configuring the Access Controls (ACL), User Criteria’s and Query Business rules for controlling the Access. Experience in configuring and maintaining all the foundation data (Companies, Locations, Departments, Roles, Groups, Users) through Data Sources and Import sets. Experience in Data Sources, Data Loads, SFTP data import, Transform Maps. Experience in Installing the Mid Server and configuring it as per requirement. Experience in configuring the LDAP at ServiceNow. Experience in Developing the Client Scripts, Business Rules, Script Includes, UI Policy’s, UI Actions based on the requirement. Good Knowledge on Strategic Portfolio Management and its sub topics as Ideas, Demands, Projects, Cost plans, expense lines, Time sheets and their configurations. Good knowledge on Strategic Planning Workspace, Project Workspace and the Planning console. Good knowledge on Portfolio plannings, Roadmaps, Agile procedures. Good Knowledge on Service Operations Workspace, and beginner on UI Builder configurations. Good knowledge on Survey definitions, knowledge translations, Service Level Agreements. Have good experience in Developing the Inbound Email Actions, Notifications. Expertise in Investigating the Root cause of the issues and finding appropriate Solutions. Experience in Debugging the scripts through different OOB Debugging functionalities. Expertise in debugging Transaction Logs and System Logs and analyze the cause of the issues. Experience in Implementing scripts and functionalities by following ServiceNow Best Practices. Expertise in Handling Multiple customers directly with good customer satisfactory. Handling very critical issues on Customer instances and fixing those and engaging with multiple teams in analyzing the cause and fixing it in time which reduces the Impact on the End users using the Platform.

Pratham P Joshi

CCNP-certified Network Support Technical Lead with specialized skills in leading and coaching Network Support engineers. Proven ability to mentor teams, resolve escalations, and drive collaboration to achieve operational excellence.

Kweku Fynn

Microelectronics Engineering Technician with 4+ years of experience supporting semiconductor manufacturing, process development, and reliability initiatives in high-precision environments. Experienced in wafer fabrication processes, including photolithography and thin-film technologies, with a strong track record of collaborating with engineering and quality teams to improve manufacturing performance and product reliability. Skilled in developing test plans, troubleshooting production issues, maintaining complex equipment, and implementing continuous improvement initiatives. Known for strong technical problem-solving, adaptability in fast-paced environments, and the ability to train and support technical teams to achieve consistent, high-quality results.

Anand Patel

Results-driven cybersecurity and network support professional with over 9 years of experience managing critical incidents, resolving technical escalations, and supporting enterprise infrastructure. Known for clear communication, a collaborative approach, and mentoring team members to success. Now looking to bring this blend of technical know-how and people skills into a Customer Success Manager role—helping clients succeed through strong relationships and reliable support.