I have a proven track record of picking up complicated concepts quickly and independently, demonstrated in my professional career working on complex software and reporting systems. I've demonstrated this as well in my personal time, learning maintenance and repair in areas such as construction, automotive, and homesteading. I'm driven to understand fundamental concepts behind how things work in order to successfully complete any task that presents itself.
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Exceptionally capable Computer User Support Specialist with 20 years practice troubleshooting complex end-user issues. Enthusiastically seeking to bring a vast repertoire of both hardware and software knowledge to a challenging position at a growing technical support team.
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Seeking a long-term employment opportunity in a Customer Service environment. Looking for a position where I can fully utilize extensive customer service skills. SUMMARY: Comprehensive first-line product support skills addressing customer issues. Extensive experience in diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or software via the phone, email and or Zoom/TEAMS. Reports design, reliability and maintenance problems to Engineering, recommends solutions to resolve reported problems.
TOP SKILLS
Seven years experience traveling lead quality control liaison/CSE at multiple automotive manufacturing locations. solid experience communicating complex technical issues and onsite professional support & training.
TOP SKILLS
Results-oriented Helpdesk Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
TOP SKILLS
Adept Technical Support Engineer with a proven track record at Oracle / Sun Microsystems, Inc., excelling in technical troubleshooting and problem-solving to enhance system efficiency and customer satisfaction. Skilled in application support and fostering client relationships, consistently resolving complex technical issues and improving service quality.
TOP SKILLS
Flexible Technical Support Engineer with 30 years of experience helping clients maintain smooth operations. Expertise in Schwab Retirement Technology systems and cloud based environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Schwab's Presidents Award - 3 times awarded.
TOP SKILLS
Dedicated System Engineer with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively. Expertise includes installing, configuring, and monitoring complex systems and infrastructures. Offering successful career history comprising more than 18 years.

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