Application Support and IT Service Management Specialist with over 5 years of experience in L2 and L3 support, application deployments, performance monitoring, and incident management. Expertise in tools like ServiceNow, SAP, Salesforce, ITIL Service Management and performance testing. Adept in troubleshooting, providing end-user support, system administration, and cross-functional collaboration. Skilled in SLA management, technical documentation, root cause analysis and team training. Passionate about contributing to a growth-oriented organization while continuously enhancing technical expertise.
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Experienced IT Help Desk L3 Technician with a proactive and customer-focused approach. Skilled in providing advanced technical support and troubleshooting for end-users in diverse environments. Proficient at diagnosing, resolving, and preventing hardware, software, and network issues while maintaining high service standards. Committed to delivering efficient IT solutions and contributing to seamless operational workflows.
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Experienced IT professional with a demonstrated history of working in the hospitality and Oil and Gas industry. Proven expertise in IT support, management, and supervision across various renowned companies. Dedicated to delivering exceptional technical support and optimizing IT infrastructure to enhance operational efficiency.
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Overall, 6 years of experience in the field of IT support and escalation support. Experienced in ITSM tools like ITSM pro and ServiceNow and SIM ticketing tool. Experience as System Administrator and Incident management. Experience in all phases of SDLC like implementation and maintenance. Ability to work effectively while working as a team member as well individually. Experience in working with multiple vendors and geographically distributed teams.
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector
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Hello! I am Ahmed. I am a desktop support Analyst and software engineer working on web applications and web infrastructure. I have been working professionally for 3.5 years. I started in tech with an internship with IT Company Technologies based in India. Freelances and services and a bit of a diverse job history. I have had position in ITHD and customer service and software support. I can help everywhere in the stack. I do think my strongest skills are in software engineering and server administration.
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Experienced Endpoint Administrator with a strong background in Intune, Microsoft Defender, device security, and day-to-day system support. Known for troubleshooting tough workstation issues, managing large device deployments, and keeping environments secure and compliant. Skilled in Autopilot, BitLocker, security policies, and improving processes to reduce downtime. I work well across teams, stay calm under pressure, and take pride in delivering reliable, consistent support in fast-paced environments.
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