Hire Top Support Engineer

Jeff Serino

Dynamic technology leader with a proven track record excelling in cybersecurity and team development. Spearheaded high-profile security breach mitigations and robust BCDR implementations. Expertise in vulnerability assessment, Pen-testing, and IT strategy to ensure operational excellence and organizational resilience. Seasoned Technology Director with broad experience in overseeing technology infrastructures, project management and strategic planning. Strengths in leadership, communication, and fostering innovation to drive business growth. Expertise in NIST/ISO standards, streamlining processes, ensuring system reliability and security.

James Hogge

Dynamic IT professional with a proven track record at Capstone IT Services, excelling in troubleshooting, system performance monitoring, and delivering best-in-class technical support. Skilled in IT procedure development and fostering user training, I've driven significant system optimizations and enhanced client satisfaction. Expert in translating complex technical challenges into actionable solutions, demonstrating both hard and soft skills.

Erminie Gold

Provides excellent service via phone, email, and remote desktop systems. Committed to successfully resolving all issues and complaints to support business continuity. Focus on meeting company SLA's and maintaining technological integrity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills.

Kathryn White

Driven Principal Technical Support Engineer with a proven track record in customer support and incident management. Expertise in software diagnostics and training, ensuring optimal support workflows.

Victor Bisson

Results-driven Technical Support Engineer with expertise in technical troubleshooting, application support, and system troubleshooting. Proven ability to lead escalation calls and drive timely project resolution.

Kwasida Jones-Williams

Enthusiastic youth program expert with over 20 years of dedicated experience in educational program management, curriculum design, professional development training, media design, and team leadership. Proficient in educational technology, program compliance, and developing strong school partnerships.

Ben Copeland

Senior Desktop Support Engineer with 20+ years of enterprise IT support, including Level 2–3 troubleshooting and cross-functional collaboration. Expertise in endpoint management, network protocols, and escalation support, working with telecom teams to resolve Five9 issues and maintain 24/7 on-call readiness. Proven track record reducing downtime, mentoring teams, and delivering proactive maintenance in regulated and global environments.

Phillip Collins

Capable IT Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Personable and dedicated Customer Service Representative with extensive experience in High Tech industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.