Hire Top Support Engineer

Gerardo Tiscareno

Seasoned Senior Customer Support Engineer with solid background in troubleshooting complex software issues and ensuring customer satisfaction. Strong expertise in providing technical support, managing cross-functional teams and implementing innovative solutions to improve product functionality. Skilled at fostering positive client relationships through clear communication and prompt issue resolution. Have made significant contributions to previous roles by streamlining processes and enhancing team productivity. Solution-focused Senior Customer Support Engineer recognized for productivity and efficient task completion. Specialize in technical support, problem resolution, and customer relationship management. Excel in communication, adaptability, and empathy, ensuring successful interactions with customers and team members. Committed to continuous learning and applying innovative solutions to enhance customer satisfaction.

Mohamed ALLOUL

Motivated Network Engineer with 11 years of technical expertise in satellite technology, network engineering, troubleshooting, and customer support within SES Strong analytic and proven strategic management skills Strong presentation skills, ability to communicate effectively with multiple levels of internal staff and management as well as with client and vendor representatives Resourcefully work through or around any challenges with little to no supervision Ability to work in a fast-paced environment Ability to gather, organize and analyze large amounts of data with speed and accuracy. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision Excellent written, verbal, and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues

Robert Petrlak

Seasoned technically proficient security professional with extensive tested experience in Sales Engineering, Security Sales Management and General Management disciplines, Pre and Post Sales design and support, Customer Support, Account Management and Complex Security Systems design. Demonstrated professional skill-set with over 25+ years of multifaceted experience in the Physical Security industry space including design, manufacturing, Regional Sales, Management, Product Management, Sales Engineering, Production Management along with implementing business process improvements, production improvements and a winning sales track record of consistently increasing sales revenues year-over-year as an RSM. Direct successes assessing business and production processes to find sustainable methods that reduce cost, improve overall quality or produce greater value for the customer. Wide variety of experience in product development, punch list requirements, specifications, product production road maps and marketing collateral. Designed product surveys, requirements list, proof of concepts, total system design, BOMs and post-sales support and training. Extensive hardware and software product design experience for security products used in residential, commercial and municipal spaces. Out of the box thinking to leverage customer’s use of product to develop improved value and client retention. Identify opportunities of product extensions to meet market hardened niches enabling penetration within key segments. Deep experience with numerous security technologies and honed expertise including: Physical access, Intrusion, IP-video, integration, biometrics, IoT wireless, IoT products, complex security system design. Wide background assisting integrators, distributors, dealers, end-users and others by providing sales, service and technical assistance support or in-depth training. Currently or previously certified for Telit, Quectel, HID PACs/PIV HW and SW products, OSDP, FIPS-201 PVCLas, Genetec Omnicast, Software House, Bosch Intrusion, Lenel Core Installer, Honeywell Access, Exacq, Mercury hardware and other brands. Designed for and specified major security brands such as HID, Lenel, Genetec, C-Cure, DMP, Brivo, Kantech, Aiphone, Suprema, Secugen, Axis, Bosch, Panasonic, Salto, Cloud-based systems and IoT proprietary designs – Held Florida FASA/BASA license #61119. Previously certified for Genetec, Lenel, Bosch, Suprema and others. Experienced with troubleshooting complex technical issues, providing effective solutions to enhance product performance. Utilizes strong analytical skills and technical knowledge to ensure optimal functionality and customer satisfaction. Track record of collaborating with cross-functional teams and maintaining high standards of support. Versatile Product Engineer with 15-year background designing security products and corresponding manufacturing activities. Polished in building digital models of concepts, testing, and creating prototypes and selecting appropriate materials for manufacturing. Proficient in CAD and CAM software. Focused and results-oriented professional possessing strong communication and motivational skills.

Angela Saylor

Results-driven Technical Support Engineer with over ten years of experience in resolving complex technical challenges and improving customer satisfaction. Spearheaded major customer transition initiatives, collaborated cross-functionally to enhance product functionality, and consistently achieved high response times, ensuring client retention and operational excellence.

Colton Converse

Meticulous and resourceful aviation logistics and operations professional with over 13+ years of fighter aircraft experience. Adept in assessing operational and logistical needs globally and implementing process improvements, training staff and streamlining overall operations for optimal flight schedule efficiency. Results-driven intelligence analyst with a 8+ year career in data gathering and assessment. Applies advanced analytical skills to detect potential threats. A collaborative team player who thrives in high-pressure settings. Problem solver and customer support expert seeking to leverage aviation and intelligence background. Current Top Secret with SCI security clearance.

José Tomás Cobo Morín

Computer Engineer with more than 20 years of experience in IT infrastructure and systems administration in various sectors such as legal, television production companies, advertising and Private banking. Proactive, multidisciplinary, customer-oriented person, in continuous training, with excellent communication and ability to adapt to different environments. Planning team management organization, negotiation skills with suppliers and customers.

Chris Rauch

Digital Media Support Engineer with 19 years of experience in optimizing broadcast and digital workflows. Proficient in Avid Media Composer and shared storage systems, with a strong background in troubleshooting and system configuration. Skilled in developing efficient workflows and providing technical support to ensure seamless operations in high-pressure environments. Committed to delivering quality results and adapting quickly to new challenges.

Calvin Hawkins

Desktop Support Engineer with a background in system administration, user support, and infrastructure maintenance. Handles desktop deployments, virtual machines, Microsoft 365 accounts, cloud security, and troubleshooting across hardware, software, and network issues. Known for steady support in business environments and dependable service desk resolution.