Hire Top Support Engineer

Salvador Vidrio

Proven track record of 10 + years with providing enterprise level customer support and management for SAN switches, Storage devices, Servers, cloud computing and infrastructure. Case management and account expertise; providing full coverage from initial contact, case life-cycle management including peer engagement and responsibility for final customer resolution. Hands-on experience with the installation, testing configuration and implementation of complex hardware and software systems backed by years of technical training and certifications. Provides analysis and recommendations to senior management teams for purchasing decisions. Work well independently or in a group setting, Capable of providing team leadership, mentoring and/or training.

Charles Masek

Dynamic sales professional known for strong collaborative problem-solving and effective communication skills. Experienced in coordinating efforts across departments to achieve enhanced client support and streamlined sales processes.

Barry Rafferty

5ESS Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and debugging software and database issues.

Caitlin Milroy

Collaborative Technical Support Engineer specializes in tackling complex technical issues while working with people both inside and outside the organization. Combines personal expertise and technical training to resolve problems as quickly as possible with a good attitude.

Lynda Pham

Seasoned pharmaceutical industry chemist experienced in cannabis oil production and operation management. Highly knowledgeable in plant science, extraction, distillation, and dosage formulation. Strong leader focused on team development and strategic manufacturing planning. Detail oriented critical thinker with the education, training, and skill set to solve problems, manage tasks, build and expedite protocols.

Demond Rice

Dynamic Technical Support Engineer with proven expertise at Sysmex America, excelling in root-cause analysis and technical troubleshooting. Enhanced customer satisfaction through effective problem-solving and timely issue resolution. Skilled in developing technical documentation and training staff, fostering a collaborative environment while ensuring high-quality support standards.

JEREMY KINDER

Dynamic Systems Engineer with 17 years of expertise in infrastructure development for on-premises and cloud computing platforms. Proven track record of facilitating seamless transitions for customers migrating from traditional on-premises solutions to innovative cloud-based deployments, effectively mitigating challenges associated with onsite computing. Recognized for delivering meticulously planned transition architectures that enhance operational efficiency and reliability. Committed to fostering enduring partnerships with vendors and clients while demonstrating proficiency in installing, configuring, and monitoring complex systems and infrastructures.

Branden Mortensen

Results-driven Technical Support Engineer with 15+ years of experience in enterprise systems administration, troubleshooting, and customer success. Proven ability to resolve complex technical issues, improve system performance, and deliver high-quality support to global clients. Skilled at working cross-functionally with engineering teams to identify product defects, implement fixes, and create knowledge base documentation that drives efficiency. Recognized for excellent communication, ownership of problems, and dedication to delivering world-class service.