Certified Kubernetes Administrator (CKA) with over 11 years of experience in IT, specializing in EDI/B2B integration and DevOps automation. Expertise in migrating on-premises systems to cloud-native architectures and modernizing legacy applications through container-based deployments. Proven track record in leading CI/CD pipeline automation and deploying IBM Sterling B2B Integrator on Kubernetes/OpenShift platforms. Skilled in Python scripting and secure communication protocols, driving efficiency across diverse sectors.
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Flexible Technical Support Engineer with 10 years of experience helping clients maintain smooth operations. Expertise in Storage and connectivity systems and multiple types of environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
TOP SKILLS
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
TOP SKILLS
Results-oriented Desktop Support Engineer providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
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Savvy expert experienced in troubleshooting software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
TOP SKILLS
Have 9 Years+ of experience in Servicedesk environment with various position. I'm a results-driven professional with proven track record of exceeding targets. Adept at leveraging a unique blend of strategic thinking, analytical prowess, and exceptional communication skills to lead cross-functional teams and deliver impactful solutions. Seeking to apply expertise in IT field to drive innovation, foster collaboration, and achieve measurable results in a dynamic and forward-thinking organization.
TOP SKILLS
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
TOP SKILLS
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
TOP SKILLS
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