Results-driven IT professional with a Master’s in Information Security and Digital Forensics, backed by a decade of onshore and offshore IT support experience. Passionate about cybersecurity, machine learning, and innovation, with a research focus on anomaly detection in IAM using AI. Skilled in digital forensics, cryptography, data networks, threat intelligence, security governance, and Microsoft 365 administration. Adept at leveraging technology to enhance security, detect threats, and drive strategic improvements.
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Providing IT services on an Enterprise level that include but not limited to hardware/software installations and maintenance, security implementation, network troubleshooting, tactical operation planning, as well as network & data infrastructure design and mapping.
TOP SKILLS
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
TOP SKILLS
Seeking a position in which my technical skills, education, experience can be utilized to best benefit the organization, by keeping in tune with emerging technologies. 13+ years’ experience in IT services. Worked as a Technical support for Various organization for 8 years. Provided ITIL incident management for critical system service interruptions. Managed and Worked with the team of 4-30 in emergency and critical situations to address infrastructure, application and security impairments or outages Streamlined communication and documentation to help drive TTR for application outage to less than two hours and a yearly availably of 99%. Managed several security and companywide incidents to quick resolution and early detection of issues. Earlier worked as L2 support which helped in building rapport with first line of support to locate and fix the Root cause even before the incident get escalated. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
TOP SKILLS
Customer Support & Technical Operations leader with 10+ years of experience in fintech and SaaS environments. Proven track record of leading support teams, resolving high-impact escalations, and improving SLA performance. Hands-on experience using SQL for data analysis and troubleshooting, along with driving process improvements and supporting automation initiatives. Strong cross-functional partner with Product, Engineering, and Operations to enhance system reliability and client experience.
TOP SKILLS
Detail-oriented IT professional with twelve years of experience. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex issues in easy-to-understand terms.
TOP SKILLS
IT professional with 12+ years of experience specializing in technical support, customer service, and system administration. Working knowledge of server applications and infrastructure architecture, Incident and problem management, and debugging environments to determine root causes. Strong experience in providing L2 level IT Support Working experience.
TOP SKILLS
Information management professional with over 9 years of engineering and multidisciplinary IT experience in the Oil and Gas Industries. Proven expertise in identifying user requirements, implementing system modifications, capacity planning, and maintenance procedures. Skilled in information management with product knowledge of AIM-A from an IT perspective. Proficient in Electronic Document Management Systems (EDMS) and Document Control Management Systems, ensuring organized and efficient document management. Expert in best practices for document control, maintaining accuracy, integrity, and confidentiality. Experienced in dynamic, fast-paced environments, delivering results and solving complex problems. Known for attention to detail, strong analytical skills, and adaptability to evolving technologies. Proactive and collaborative, dedicated to optimizing processes, enhancing system performance, and improving user experience. Committed to leveraging engineering and IT expertise to drive operational excellence in the Oil and Gas Industries. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
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