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Hire Top Support Engineer

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IT Support Engineer/365 Remote AdministratorTelecom Field Support EngineerMathematics Teacher
PYCOSOFT TECHNOLOGIES LIMITEDPPC LIMITED FOR TOTAL E& P PROJECTDEN, BEC INTERNATIONAL GROUP OF SCHOOLS
University of East LondonRivers State University of Science And TechnologySecondary Technical School
City Of London, Ondon

Results-driven IT professional with a Master’s in Information Security and Digital Forensics, backed by a decade of onshore and offshore IT support experience. Passionate about cybersecurity, machine learning, and innovation, with a research focus on anomaly detection in IAM using AI. Skilled in digital forensics, cryptography, data networks, threat intelligence, security governance, and Microsoft 365 administration. Adept at leveraging technology to enhance security, detect threats, and drive strategic improvements.

TOP SKILLS

Microsoft 365 administration – configuring, managing, and securing m365 environments.It support (onshore & offshore) – expertise in troubleshooting and resolving issues across diverse it infrastructures.Machine learning & anomaly detection – applying ai techniques in identity & access management (iam).Data networks – in-depth knowledge of network infrastructures, protocols, and security.Cyber incident response & digital forensics – investigating security incidents, forensic analysis, and evidence reporting.
Endpoint Support EngineerNETWORK ADMINISTRATOR/ENGINEERIT SYSTEM ADMINISTRATOR(MAC/WINDOWS)
UCLA HealthCity of Los AngelesLos Angeles Unified School District
ITT-TECHNICAL INSTITUTE
Los Angeles, CA

Providing IT services on an Enterprise level that include but not limited to hardware/software installations and maintenance, security implementation, network troubleshooting, tactical operation planning, as well as network & data infrastructure design and mapping.

TOP SKILLS

Operating systems: 11+years’ experience in support microsoft windows desktop (windows xp, windows 7, and windows 8/10), ios cisco & hp, and general knowledge of red hat linux, infoblox, netscoutEight years of excellent level of technical experience and knowledge with network infrastructure (lan, wan, man, wi-fi, microwave, and cloud services). network architecture mapping and designFiber optic and paired copper communication media installations and terminations.Proficiency in layer 2 and layer 3 protocols such as stp/virtual switching/mlt/eigrp/bgp/ospf.Proficiency in configurations of vrf/vss/vpn/eigrp/bgp/ospf
IT Support EngineerIT Field Support EngineerDesktop Support EngineerDesktop Support EngineerLab Technician
Muthoot Capital Services LtdCantik Technologies Pvt. Ltd.3i Infotech Consultancy Services LimitedIDC Technologies Pvt. Ltd.R.P Indraprastha institute of Technology
Lovely Professional UniversityIEC UNIVERSITYS.S College Of Polytechnic
New Delhi

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

TOP SKILLS

Desktop supportMicrosoft outlookCustomer service expertTicket support system managementTechnical support
Support Specialist EngineerSenior AnalystSenior AnalystApplication EngineerTechnical SupportAssociate
UpworkEquiniti Ind Pvt LtdiNautix TechnologiesCSS CorpSutherland Global ServicesWNS Global Services
Royal College of Engineering And Technology
Chennai, Tamil Nadu

Seeking a position in which my technical skills, education, experience can be utilized to best benefit the organization, by keeping in tune with emerging technologies. 13+ years’ experience in IT services. Worked as a Technical support for Various organization for 8 years. Provided ITIL incident management for critical system service interruptions. Managed and Worked with the team of 4-30 in emergency and critical situations to address infrastructure, application and security impairments or outages Streamlined communication and documentation to help drive TTR for application outage to less than two hours and a yearly availably of 99%. Managed several security and companywide incidents to quick resolution and early detection of issues. Earlier worked as L2 support which helped in building rapport with first line of support to locate and fix the Root cause even before the incident get escalated. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

TOP SKILLS

Incident managementNetworkingImplementing and configuring lanSub nettingInstallation of vpn connectivity
Lead, Technical Support Engineer IIITechnical Support Engineer IIIUpgrade Technical Engineer ITechnical Engineer IISr. Manager of Enterprise SystemsSr. Implementation and Customer Success ManagerTechnical Implementation Analyst/Project ManagerRelationship Management
KasasaFlix BrewhouseSmartTouch InteractiveFirst Data
Texas Tech University
Leander, TX

Customer Support & Technical Operations leader with 10+ years of experience in fintech and SaaS environments. Proven track record of leading support teams, resolving high-impact escalations, and improving SLA performance. Hands-on experience using SQL for data analysis and troubleshooting, along with driving process improvements and supporting automation initiatives. Strong cross-functional partner with Product, Engineering, and Operations to enhance system reliability and client experience.

TOP SKILLS

Operating systems: windows, macos, androidTools & platforms: salesforce, jira, sharepoint, ms excel, powerpoint, ms project, accessData & reporting: sql, oracle database, microsoft sql server, xml, aws (athena, s3)Support & technical expertise: technical support, application support, troubleshooting, incident & escalation management, networking fundamentalsLeadership & operations: team leadership, coaching and mentoring, kpi/sla management, process improvement, cross-functional collaboration, project coordination
Senior Technical Support EngineerNetwork AdministratorCloud Services EngineerIntern / Customer Support
National InstrumentsBlack Mountain SystemsBirch Communications (formerly CBeyond)Maximum ASP
Sullivan UniversityBellarmine UniversityMiami University
Stockton, CA

Detail-oriented IT professional with twelve years of experience. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex issues in easy-to-understand terms.

TOP SKILLS

Hardware integrationSupport system managementTechnical issues analysisStaff education and training
Senior EndUser Support EngineerIT ENGINEERSystem Administrator
King Abdullah University Of Science And TechnologyFIRST ABU DHABI BANKADP Solution PVT LTD
Anna University
Jeddah, Makkah

IT professional with 12+ years of experience specializing in technical support, customer service, and system administration. Working knowledge of server applications and infrastructure architecture, Incident and problem management, and debugging environments to determine root causes. Strong experience in providing L2 level IT Support Working experience.

TOP SKILLS

Macox, windows 7, windows 8, 8.1,windows 10, and windows 11.One drive,office365,jamf, and sccm.Windows server 2008r2, windows server 2012 r2.
Technical Support EngineerInformation Management CoordinatorDocument ControllerDocumentum AdminData Processor, Data Controller
AvevaTata Consultancy ServicesLarsen and Toubro Technology ServicesLarsen & Toubro Technology Services
Mewar UniversityParul Institute of Technology
Vadodara

Information management professional with over 9 years of engineering and multidisciplinary IT experience in the Oil and Gas Industries. Proven expertise in identifying user requirements, implementing system modifications, capacity planning, and maintenance procedures. Skilled in information management with product knowledge of AIM-A from an IT perspective. Proficient in Electronic Document Management Systems (EDMS) and Document Control Management Systems, ensuring organized and efficient document management. Expert in best practices for document control, maintaining accuracy, integrity, and confidentiality. Experienced in dynamic, fast-paced environments, delivering results and solving complex problems. Known for attention to detail, strong analytical skills, and adaptability to evolving technologies. Proactive and collaborative, dedicated to optimizing processes, enhancing system performance, and improving user experience. Committed to leveraging engineering and IT expertise to drive operational excellence in the Oil and Gas Industries. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

TOP SKILLS

Information management consultantEdmsCommunication skillsRecord managementData collection and analysis
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