Hire Top Support Engineer

Jessica Adriana Pacheco Barrera

Experienced IP network engineer with a strong background in operating large-scale, secure routed and switched networks for leading service providers in Latin America and the USA, including Telmex, Claro, Embratel, Axtel, Sprint, AT&T, and Verizon. Previous experience at General Datacomm and Ericsson, excelling in 1st level operations for network functionality and 2nd level roles for preventive maintenance, hardware troubleshooting, and IP issue resolution.

Michael P. Macaluso

Proven leader with success in leading teams through aggressively changing environments. Financial industry professional with over 20 years of experience split between operational and customer success management.

Jisheng Zhu

Certified System Support Engineer with thorough understanding of system and network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects.

Shannon Nixon

Regional Engineer covering over 20 years of field and customer service for diagnostic medical instrumentation. Proficient in the field of coagulation analyzers. Proven track record of maintaining,servicing,updating,installing,diagnosing and providing highest level of technical support for field and customer. Results-oriented Regional Engineer with superior problem-solving and critical thinking skills, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Rumed M Arafa

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Vukašin Cikić

Experienced troubleshooter in computer hardware and software, adept at resolving complex technical issues in customer-centric environments. Deep understanding of standard operating systems, networking protocols, and technical support procedures. Skilled in network security with a proven track record of safeguarding enterprise networks through threat detection and risk assessment. Strong background in team management, guiding teams to achieve operational goals and enhance performance. Reliable and flexible leader focused on driving team success through effective communication, project management, conflict resolution, and performance optimization. Committed to fostering an engaged and empowering work culture through building strong relationships with diverse stakeholders in dynamic settings.

Robert Nelson

IT professional with 12+ years' experience seeking a Technical Support Engineer position with room for advancement in a well-established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Drew Gransbury

Insightful Team Leader with 5 years experience in customer lifecycle management from Marketing, Sales and Post Sales account management and support at a SaaS based Startup. Strong technical acumen and product knowledge expert that resolves issues with an investigative approach. Experienced sales professional who can provide value to leads and clients through asking discovery questions and uncovering pain points to find upsell opportunities and drive revenue. Dedicated to building and nurturing customer relationships through providing expert level product knowledge and best practice advice to drive ROI. Proactive thinker who is always using analytics to predict trends and pivot before course correction is needed. Strong trainer who realizes that all people may have a different learning style and changes as needed to fit to specific individuals needs. Focused on employee retention by keeping current staff engaged through career pathing and promoting from within.