Hire Top Support Engineer

Becky Yu

Dedicated professional with demonstrated strengths in customer service and problem solving. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Detailed and process-oriented team player and capable of managing multiple priorities and working in a fast-paced environment with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Shayan Imran

Detail oriented Technical Support Specialist experienced in SaaS platforms and financial technology. Expertise in diagnosing software issues, analyzing logs, and troubleshooting integrations. Managed complex technical cases from investigation to resolution while collaborating with cross-functional teams. Proficient in delivering support through various channels and enhancing customer education and process efficiency.

Ethan Hood

Meticulous and resourceful Infrastructure Systems Engineer maintaining highly functional digital systems for uninterrupted workflows in a 99% uptime environment. Strong qualities in gathering, scope development and inventory coordination. Skilled at overseeing complex and high-value technical projects. Loves collaborating with customers, teammates and various teams to develop and implement creative technical solutions to challenging problems.

Anna Cupial

Obsessed with customers and passionate about quality Tier 2 TSE representing strong knowledge with Twilio products with 9 years of experience working in client oriented environments as a consultant, billing specialist and business analyst. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Out of box thinker and fast learner with superb attention to details.

KIMI OZAWA

Nearly 10 years of experience in IT customer service with high customer satisfaction rating. Handled critical cases, focusing on accuracy, promptness and professionalism. Earned strong trust from internal contacts by assisting them with their inquiries, which resulted in smoother resolution for customers.

George Chakalos

Competent, hard working, and adaptable CPQ Senior Signature Support Engineer. Experienced in customer relationship management, advanced technical troubleshooting and agent skill development. Strong interpersonal communication and leadership skills.

Merica Ayoub

Proficient IT tech, offering over 5 years of experience in helpdesk operations, network maintenance, and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations, and VPNs. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Network Engineer position. Ready to help the team achieve company goals.

Angelo Frammartino

Results-driven Cybersecurity Engineer with 3+ years of experience in incident response, vulnerability management, and security operations across multi-state enterprise environments. Currently serving as regional IT security representative for 4 offices, with a proven track record of improving security posture from 50% to 85%. Expertise in SIEM monitoring, malware analysis, and privileged access management.