Dynamic and results-oriented professional with over 14 years of experience in office automation, project management, and liaison with government departments. Served as the key point of contact for various Government Organizations in implementing digital transformation projects, streamlining workflows, and enhancing operational efficiency. Skilled in managing cross-functional teams, implementing agile methodologies, and fostering high-performance environments. Proven expertise in mentoring teams, aligning roles with organizational goals, and driving innovative solutions to achieve measurable results.
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Propulsion engineer with 12+ years of experience spanning gas turbine development, flight test, certification, entry into service, and operational fleet support across commercial, business aviation, and defence sectors. Extensive experience delivering component, subsystem, and fully integrated powerplant development programmes, working directly with airframers, nacelle providers, operators, and sub tier suppliers to support propulsion system integration and aircraft certification. Specialist background in structural dynamics, rotordynamics, rotor balancing, vibration diagnostics, and propulsion system validation for high speed rotating machinery. Proven track record supporting certification activities, continued airworthiness, operational reliability improvement, and technical investigations across both development and in service environments.
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Dynamic Senior Technical Support Engineer with extensive experience at Concentrix India Pvt Ltd, adept in Active Directory & Domain Services. Proven track record in delivering Technical support and conducting root cause analysis, enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining operational excellence and security protocols.
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Dynamic Senior IT Operations Support Engineer with a proven track record at WSP India, specializing in advanced troubleshooting, incident management, and remote support. Proficient in ServiceNow, Entra ID, MDM, Intune, Autopilot, and reporting tools. Skilled in hardware installation, system re-imaging, and software deployment, consistently reducing incident resolution times through strategic problem-solving. Experienced in mentoring junior analysts, fostering a collaborative environment, and driving team productivity. Committed to delivering seamless IT solutions, optimizing operational efficiency, and aligning technology with business goals.
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Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
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System Support Engineer with a strong focus on system maintenance and client support. Proven expertise in troubleshooting hardware and software issues, leading to high customer satisfaction rates. Skilled in vendor coordination and the implementation of effective solutions, resulting in seamless operations and reduced downtime.
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Experienced Software Support Engineer with 10 years of proven success in troubleshooting and resolving application issues, improving performance deficiencies, and providing support for diverse desktop and mobile applications. Committed to educating customers on proper application usage and addressing problematic behaviors within assigned software titles.
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With over 13 years of experience in the Telecom Domain, successfully managing operations and maintenance of OSS Platform and Cloud-based environments. Currently serving as a Senior OSS Support Engineer at Ericsson India Pvt. Ltd., Gurugram. Excel in handling Customer Service Requests with a focus on providing timely solutions and Emergency support when needed. Expertise in Microservices, Virtualization, and data visualization solutions like SAP BusinessObjects Business Intelligence and Tibco Spotfire. Strong background in handling H/W faults, managing vendors like HPE, EMC, and CISCO for various solutions, as well as troubleshooting NFV Infrastructure level issues at CEE. Proficiency in Python and Shell scripting for developing automation tools and scripts for new deployments and software upgrades using CI/CD pipeline. Experience with Veritas Cluster Server and NetBackup Administrator further enhances skills in configuration and maintenance of VCS and NetBackup on UNIX environments.
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