Hire Top Support Engineer

Yuki Tanaka

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.

Mohamed Hadj Mohamed

Detail-oriented and highly skilled Optical Network Engineer with 12+ years of solid telecommunications experience, specializing in DWDM, SDH, WDM, and IP network technologies. Strong background in deployment, configuration, and troubleshooting of optical transmission systems, with extensive hands-on experience using OTDR, VFL, and advanced testing tools. Experienced in supporting large-scale network rollouts, ensuring network performance, and optimizing capacity for live traffic environments. Authorized to work in the U.S. For any employer.

Situa Iosefa

Detail-oriented Network Support Engineer with experience monitoring networks, fixing problems, and ensuring consistent service for customers and teams.

Sandeep Kumar Khandelwal

Results-driven Senior Support Engineer with over two decades of experience in production support, specializing in leading and mentoring global support teams while managing high-stakes escalations. Demonstrated expertise in enhancing support processes that drive operational efficiency and deliver exceptional customer experiences through strategic collaboration with engineering and product teams. Proficient in a wide array of technologies, including Bitbucket Cloud, Git, CI/CD pipelines, AWS, Docker, Kubernetes, scripting, Python, and SaaS. A strong commitment to optimizing workflows ensures seamless product delivery and support, consistently striving for excellence in every aspect of service. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Russell D. Basham

Customer Support Engineer with a strong background in technical support and process optimization at Bayer and Desktop Metal. Demonstrated ability to enhance customer satisfaction through effective troubleshooting and efficient support processes, leading to quicker issue resolution. Expertise in system installation and compliance, fostering robust customer relationships to drive operational success. Focused on complex troubleshooting and preventive maintenance, with a proven track record in service agreement upselling.

Joseph C. Ly

Results-oriented professional with extensive experience in semiconductor hi-vac process equipment and automation. Exceptional troubleshooting skills and a strong aptitude for organization. Proficient in mechanical tool sets, testing and calibration instruments. Well-versed in MS Office and SPC charting. Fluent in English and Chinese.

BERNARD KING

Resourceful IT Technician offering 14 years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals, mobile device management, and recording technical issues. Familiar with Windows, Linux and Mac OS environments.

James Thomas

Experienced Systems Support Engineer familiar with user support and root cause analysis. Advanced knowledge of IT operations and dedication to see issues through to end. Works well in remote and desk-side environments.