Dynamic IT Support Engineer with proven expertise at DataONE Technologies, excelling in desktop support and customer service. Adept at troubleshooting technical issues and enhancing system performance. Recognized for effectively managing service tickets and providing proactive solutions, ensuring seamless operations and user satisfaction in fast-paced environments.
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Seeking an opportunity to use my expertise in Computer and Network systems engineering to provide exceptional technical support and customer service as a Desktop & IT Support Engineer with 9+ years of hands on experience in Desktop Support: Responding to user inquiries in a timely and professional manner by resolving software and hardware issues, Remote hands and Onsite setup for New Hire Orientation, Reset and Upgrade for Windows and IOS, Meeting rooms maintenance, Workspace Desk setups and routine checkups, Equipment Survey and Inventory management for Whole office, Documentation and Co Ordination with Customer, Remote team, Vendors, local ISP, Billing and Accounting Field IT Support: Full Rack Implementation from Staging of network devices, Rack & Stack, Cabling and Network configuration and Cable management and handover to client, Hands & Feet Support for Console connect, troubleshooting and Break Fix operations, Hardware recovery, Faulty part replacement like Hard drive, NIC Card, Battery, Fan & Power module and IT implementation, Equipment and cabling Survey, Un rack and shifting equipments to new locations, Server Room and Data Center maintenance
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Certified IT Infrastructure & Cloud Engineer with 7+ years’ experience in UAE in IT support, cloud administration, network security, and server management. Skilled in Azure, Office 365, Windows/Linux servers, virtualization, ITSM, network infrastructure, and hybrid cloud solutions. Proven leader in project and team management. Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
TOP SKILLS
Overall, 11.6 years of experience in the IT industry as a System Engineer/Infrastructure Engineer with expertise in setting up on-premise servers such Web Servers and Application Servers as well as AWS Cloud Servers. Expertise in Docker/Kubernetes and Experience with implementing and maintaining CI/CD pipelines using Jenkins, GitLab CI/CD. Extensive knowledge of the Linux operating system, Shell scripting. Seeking a challenging role in a dynamic organization where I can utilize my expertise in CI/CD and Docker/Kubernetes to contribute to the success of the team
TOP SKILLS
Certified in data analysis and automation, holding IBM Specializations in Python for Data Science, Data Visualization, and Data Analysis. Proven capability to leverage these programming skills for practical application, documented via professional GitHub projects to enhance ITSM reporting and identify process efficiencies. This technical foundation is built upon a strong background as a highly skilled IT Service Management Specialist and designated Subject Matter Expert (SME), proficient in the end-to-end delivery and system administration of enterprise ITSM platforms, particularly ServiceNow. Expert in driving continuous service operation by leveraging ITIL methodologies, configuring workflows, and managing access (SOC audit compliance) across key modules including CMDB, Incident, and Change Management. Currently interested in leveraging system administration and process management expertise to secure a position in Data Engineering support or related Application support roles.
TOP SKILLS
Professional and prepared Application Support Specialist with strong focus on delivering effective solutions and ensuring optimal system performance. Experienced in troubleshooting, system administration, and user support. Known for fostering team collaboration and adapting to evolving needs. Reliable and results-driven with expertise in technical problem-solving and customer service.
TOP SKILLS
Fueled by passion, I've energized impactful initiatives in network admin, troubleshooting, optimizing performance, and fortifying security. As a maestro, I orchestrated dynamic infrastructure projects, sparking collaboration for cutting-edge solutions. My unwavering commitment fuels tech advancements, fueling exponential growth. Throughout the journey, I've cultivated a remarkable Github IT Portfolio, radiating not just hands-on experience but also groundbreaking innovation.
TOP SKILLS
Seasoned Technical Support Engineer with over 9 years of versed experience in resolving inquiries and complaints in a timely and efficient manner. Specializes in exploiting internal and external relationships to synergistically tackle complex issues. A great team player, who collates reviews and feedbacks from customers and colleagues for responses improvement and maximum support quality.
TOP SKILLS

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