Hire Top Support Engineer

Steve Cavazos

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Yulia Ehrich

Professional with strong background in providing technical support and resolving complex customer issues. Skilled in troubleshooting, networking, and software diagnostics, ensuring seamless user experiences. Valued team collaborator focused on achieving results and adapting to evolving needs. Known for clear communication, problem-solving abilities, and customer-centric approach.

Edgar Guerrero

Experienced Support Engineer, familiar with end users support and root cause analysis. Advanced knowledge of Cloud based applications operations and dedication to see issues through to end. Works well in remote and desk-side environments. Practiced troubleshooter with excellent diagnostics and repair abilities. Strong attention to detail, multi tasking and methodical approach. Microsoft 365 applications and PowerShell user expert.

Adnan Khaliq

Professional support engineer with proven track record in delivering results and driving impactful solutions. Skilled in troubleshooting, system analysis, and providing top-tier technical assistance. Strong focus on team collaboration and flexibility with evolving requirements. Reliable and results-driven with expertise in problem-solving and customer service.

Matthew Robert Cherson

Strategic and service-oriented IT professional with over a decade of experience in technical support, systems administration, and team leadership across educational institutions and enterprise SaaS environments. Proven ability to define and implement KPIs, lead quality assurance initiatives, and drive continuous improvement across globally distributed support teams. Recognized for mentoring new hires, standardizing support processes, and leveraging data to enhance customer satisfaction. Adept in Jamf Pro, asset management, and CRM/ticketing platforms, with a deep commitment to operational excellence, cross-functional collaboration, and delivering a world-class customer support experience.

Ryan Cass

A Material Science Engineer with 10 years of experience managing staff and delivering continuous process improvements. Skilled in mechanical, chemical, and metallography testing, analysis, and production evaluation. Successfully implemented quality assurance rounds to optimize manufacturing process and customer satisfaction. Assisted leading the quality assurance department during leadership transition to maintain strong quality results and culture. Held a TS/SCI with Full-Scope Polygraph clearance.

Richard Everett

Senior IT Support Engineer with 15+ years of experience supporting enterprise storage, networking, and end-user systems. Specialized in NetApp ONTAP environments, complex troubleshooting, and remote support for secure and regulated customer sites. Proven ability to resolve high-impact incidents, collaborate across technical teams, and mentor junior engineers.

Jaszitie McDaniel

Tech-savvy Network Support Engineer with 5 years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.