Hire Top Support Engineer

MOHD IQBAL HAKIMI

To excel as a dynamic and results-driven professional specializing in incident and change management, with a focus on leading teams, streamlining escalation processes, and expertly coordinating complex projects as a senior analyst and coordinator.

Joshua Romin Ferrer

Seasoned IT professional with over 12 years of experience in the financial services industry. Proven IT infrastructure leader with expertise in VMware Horizon, VDI, and Office 365 across APAC and global financial institutions. Delivered large-scale migrations (Desktop users to VDI), disaster recovery planning, and virtualized server management to enhance scalability, reduce downtime, and ensure business continuity. Directed Command Center operations, managed major incident and change processes, and led cross-functional teams in delivering complex IT projects. Collaborated with vendors and trained support teams to strengthen technical capabilities and improve end-user experience.

Eswararao Boyina

Accomplished DevOps Engineer with extensive experience at AT&T, specializing in automated deployment and performance monitoring. Successfully transformed monolithic applications into microservices using Docker and Kubernetes, enhancing scalability and developer efficiency. Proven ability to lead cross-functional teams and drive continuous improvement in release management processes. Strong problem-solving and communication skills.

Joseph Sander

Dedicated Tier 3 Technical Support Engineer with expertise in technical support across diverse platforms, including Windows, Mac, Linux, Android, and iOS. I Achieve high customer satisfaction through effective problem resolution and operational improvements. Committed to mentoring team members and fostering collaboration while continuously expanding my knowledgebase , looking forward to the next opportunity to be presented with new challenges and work with the latest technologies while also having the ability to showcase my current skills.

Ibrahim Musayayi

IT Support Specialist with over 20 years of experience in diagnosing and resolving hardware, software, and network issues; recognized for reducing ticket resolution times by an average of two hours weekly while managing complex end-user challenges through ServiceNow and remote support. Achievements include optimizing SCCM imaging processes at NTT Data and streamlining Windows 10 deployments at Cognizant. Certified Ethical Hacker with expertise in cybersecurity measures to safeguard sensitive data.

Dominic F. CELESTINE

Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Rahul Soni

Senior Telecom & Cloud Professional with over 17 years of experience across telecom platforms, cloud-native architectures, containerized environments, and large-scale production operations. Extensive expertise in Canadian telecom projects with TELUS and Bell Canada, combined with strong hands-on skills in Kubernetes/OpenShift, DevOps automation, 5G Core, traffic management platforms, and geo-redundant systems. Proven ability to design, deploy, upgrade, and support carrier-grade, mission-critical platforms in complex environments, aligning well with Canadian Experience Class (CEC) requirements. A dynamic professional with deep experience in project execution, operations, technical analysis, product implementation, testing, upgrades, and global customer support across diverse domains, including roaming, analytics/big data, network security, signaling, VAS, core networks, m-commerce, and 4G/5G technologies. Currently serving as Principal Engineer at ENEA Openwave within the Global Customer Support & Operations team, supporting a broad portfolio of products across Gi interfaces, 4G, and 5G Core (5GC) environments. Actively engaged in complex deployments, troubleshooting, optimization, and operational excellence for global telecom customers, including Bell and TELUS in Canada. Previously held the role of Technical Lead at Mobileum Technologies Pvt. Ltd., where I led operations and support for roaming, security, firewall, analytics, and messaging platforms across 3G, LTE, VoLTE, IMS, and 5G NSA networks. Supported major North American operators such as Bell Canada, Freedom Mobile Canada, and T-Mobile USA, as well as customers across India, Africa, and the Middle East, including VI, Airtel, Jio, MTN, Moov, and Viva/STC Kuwait. Earlier in my career, I worked as a Senior System Engineer at Tayana Software Solutions Ltd., focusing on VAS platforms such as USSD, E-Topup, SMSC, MCA, and PRBT for operators across India, Africa, and island markets. I began my professional journey at Sasken Network Engineering Limited, handling Tekelec STP operations, upgrades, and MNP implementations. Highly experienced in planning, executing, and sustaining telecom projects, with strong technical, analytical, and communication skills, consistently delivering high-quality solutions and exceptional customer satisfaction.

Pardeep Rihal

Accomplished IT Support Engineer and Sales Manager, renowned for elevating IT system performance and driving sales growth at Tropical Heating. Expert in network troubleshooting and customer service, I've significantly enhanced user satisfaction and operational efficiency. Leveraging help desk support skills and a results-driven approach, I've achieved notable cost savings and fostered long-term client relationships. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.