A highly motivated and ambitious individual with a passion for information technology, able to give timely and accurate advice, guidance, support and training to team members and individuals. Always willing to learn, setting high personal goals and aspirations. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.
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Recent graduate from University Sultan Azlan Shah actively seeking a job placement in information technology. Objective is to acquire new knowledge, apply skills, and gain industry experience. Interested in joining a company aligned with pursued course to explore full scope of IT work. Confident in ability to contribute effectively and grow professionally within the industry.
TOP SKILLS
Flexible Technical Support Engineer with 7 years of experience helping clients maintain smooth operations. Expertise in CyberArk systems and On-Prem or Cloud-Based environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
TOP SKILLS
Led and coordinated teams, managed resources, and oversaw multiple projects. Experienced database admin who ensured proper permissions patches and upgrades ensuring that database users had appropriate access Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
TOP SKILLS
Dynamic Technical Support Engineer with 18+ years at Broadcom, excelling in deployment and configuration of security solutions. Proven track record in creating impactful training content and leading support teams. Adept at troubleshooting complex issues while fostering strong customer relationships, ensuring high satisfaction and retention rates.
TOP SKILLS
Seeking assignments in Service Delivery Support & Telecom Operations with an organization of repute in Telecom industry Enthusiastic and dynamic professional with over 18.5 Years of experience in Service delivery, L2 support, and Operations & Maintenance across Telecom industry. Currently associated with Ericsson India Global Services Pvt Ltd as Technical Support Engineer (JS7) – RAN, Baseband platform support – CDS PLM (SYNC, TN, RCS, IPT). Well versed with Ericsson RAN – Classic BSC, HDBSC, EVO BSC, RBS – 2000 & 6000, DUG, DUL, DUS, BB, XMU, AIR, AAS. Handling and troubleshooting GRAN issues & AXE(APZ+APG) issues, LRAN & 5GRAN issues. Successfully worked on Ericsson GSM, LTE & 5G Network based applications. Troubleshooting and debugging hardware faults in Baseband & Radio control system (BB, RU, AIR, AAS, DOT) Proven success in devising and implementing strategies aimed at service processes, improving network functioning, strengthening brand image, and ensuring delivery of high standard of customer service. Excellent communication, relationship management, interpersonal, analytical, consultative, and problem-solving skills.
TOP SKILLS
Adept Senior Tech/Support Engineer with a proven track record at White Hawk Security, I excel in malfunction tracing and fostering client relations. My expertise in application installations and commitment to quality assurance have significantly enhanced system efficiency. Skilled in debugging and remote assistance, I consistently achieve project goals, ensuring high levels of customer satisfaction.
TOP SKILLS
To achieve excellence in the field of Telecommunication & taking active part in the growth of the organization.
TOP SKILLS

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