Hire Top Support Engineer

ASHUTOSH PANDEY

Results-driven IT professional with 18 years of experience in Application Support Analysis and IT Service Management. Expertise in resolving complex technical issues and implementing solutions that improve operational performance. Strong background in supporting Windows and Unix/Linux applications, with over 5 years of programming experience in Java and Python. Certified in ITIL V3, with a focus on effective stakeholder management and project delivery in alignment with ITIL frameworks.

Sherman Grier

Application Engineer with 15 years of experience in technical support, product evaluation, failure analysis, and customer communication. Proven track record of maximizing design win success, identifying new applications, and coordinating with program management, marketing, and other support staff. Strong knowledge of O365, ITIL Fundamentals, MacOS Support, Windows OS 10 and 11, Security Vulnerabilities, Patch Management, Customer Support, Written Communications, ServiceNow, Flexera, Altiris, and other SaaS core tools. Some knowledge of Bash Scripting.

Shamell Gutierrez

Experienced in technical support, network troubleshooting, and Windows Server management and Monitoring, enhancing system performance and ensuring high customer satisfaction. Skilled in troubleshooting server hardware and software, with expertise in standard operating systems, networking protocols, and complex technical problem resolution.

Devon Lloyd Herron

Highly accomplished and customer-obsessed Technical Support Engineer with a track record of driving transformative solutions in complex IT environments. Seeking to leverage extensive operational leadership and deep Splunk expertise into a Technical Support Manager role. A results-driven engineer known for delivering effective Splunk support operations, ensuring seamless incident resolution, high-performance system reliability, and optimal customer experience. Expert in Splunk Core and premium applications (ITSI, ES, AWS), cloud platforms (AWS, Azure, GCP), and enterprise systems. Adept at delivering impactful presentations, translating technical challenges into actionable solutions for stakeholders, executives, and cross-functional teams. Strong background in stakeholder engagement, project leadership, and fostering collaborative, high-impact teams that consistently achieve operational excellence and align with global support objectives. Passionate about innovation, continuous improvement, and building resilient technical support ecosystems that empower business success.

Sheri VM

IT professional with extensive experience in technical support and IT infrastructure management. Proficient in POS and retail systems, network troubleshooting, and Windows server and desktop support. Skilled in Active Directory, user management, and IT asset management, with a strong focus on helpdesk SLA compliance. Demonstrates expertise in networking protocols and hardware maintenance, committed to delivering exceptional end-user training and support.

PATRICK ALIGO ABATE

Diversely skilled Technical Engineer with more than 20 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).

Susan Hughes

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help our team achieve company goals. Dynamic Technical Support Engineer with a proven track record at Dell Inc., excelling in problem-solving and customer service. Adept at troubleshooting complex issues and enhancing user satisfaction through effective communication. Recognized for improving knowledge base articles, contributing to a 20% increase in support efficiency. Strong critical thinking and application support skills drive success.

Mpho Mamabolo

Personable Support Engineer with extensive experience troubleshooting Structured Query Language applications. Skilled in managing high-volume ticketing systems. Harnesses collaboration and creative problem solving to achieve results.