Hire Top Support Engineer

Sultan Alzhrani

Knowledgeable support specialist bringing over [10] years experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Kehinde Dada

Dynamic professional with extensive experience in pastoral leadership and community outreach. Known for mentoring teams and developing engaging solutions, driving impactful initiatives that foster collaboration and address community needs.

Brandon J Barbarito

Diligent with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.

CHRIS REUBEN IKEOHA

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Hamed Ali Khan

Over 18 years of IT experience in Telecom Domain with more than 5 years in OSS-NSS that predominantly includes, Granite Application Development and Administration, Testing and Technical Support (EBU, HBU (FTTH), WBU & IMST), Workflow Implementation, Deployment, Testing (SQT, Unit & E2E) for interfaces with external systems and G2G (Granite to Granite) Interfaces, user support for end users in production environment. Hands on Seibel CRM EIM and Configuration. Experienced in various telecom OSS COTS products (Granite Inventory, Oracle Communication Network Directory and Expediter). Extensive experience in Solution implementation for Order Management, Inventory Management, Provisioning, Activation and trouble ticketing areas of Telecom OSS/BSS in wireline and wireless domain. Extensive expertise in Workflow Implementation and automating Granite Inventory workflows for RMS, RMSW, HOM and IMST in production environments. Configuring and creating templates in Granite Inventory and new designs. Developed tools to load FTTH Network Data into Granite Inventory (OSP & ISP). Performed Unit and E2E testing for RMSW for various services. Took part in successful upgradation of Granite6.5 to Granite7.1. Coordinating with users and vendors to make sure requirements are met in time. Highly proficient in database performance tuning and optimization, troubleshooting and problem resolution, root cause analysis, bottlenecks elimination. Hands-on experience in database installation, migration, patching and upgrade; database design, creation and configuration, db sizing, capacity growth planning, monitoring, audit; backup and recovery. Expert knowledge and extensive hands-on experience in SQL and PL/SQL programming, tuning and optimization; Application programming experience, excellent soft skills. Excellent analytical skills and problem solving capabilities. Experience in quick analysis and implementation of third-party applications; Experience in working on large projects in teams and alone. Able to motivate and co-ordinate a team of people to ensure service levels are met. Self-motivated, punctual, creative, responsible, hard working. Able to work under pressure in a multi-task environment, manage continuous change, all with a focus on providing excellent client service. Team player, quick learner with good communication, interpersonal and time management skills, highly organized with attention to details.

Vincent Chua Poh Heng

With over 10 years of experience as a Reefer Technician at BJ Harvest Services Pte Ltd, I have gained extensive knowledge about reefer containers and understand the importance of maintaining the temperature according to cargo requirements. At TNS Singapore Pte Ltd, I learned the significance of adhering to safety and security protocols for lashing, both on the wharf and on board. In my role as a traffic controller at CWT Logistics Pte Ltd, I realized the criticality of safety and traffic control for container trucks in a logistics company. This diverse experience has shaped me into a meticulous and cautious technician. Always prepared to promptly and efficiently handle assigned tasks, I prioritize continuous growth and eagerly seek to expand my skillset and advance in my career. Thriving in both team environments and working independently, my extensive expertise has equipped me with confidence.

Renjith P S

Proven leader in application support and service delivery, adept at managing critical cloud-based and legacy applications at Tech Mahindra. Skilled in Unix, Linux, and cloud technologies, with a knack for mentoring teams and enhancing system efficiency. Demonstrated success in SLA management and operational improvements, leveraging technical expertise and problem-solving abilities to drive business objectives.

Martin Frantz

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.