Dedicated Salesforce professional with over six years of experience and a commitment to continuous learning, currently pursuing AWS certification to enhance technical expertise. Proven track record in resolving complex technical issues and optimizing customer experiences positions this individual as a valuable asset for senior engineering roles. Recognized for a collaborative spirit and adaptability in fast-paced environments, bringing strong skills in troubleshooting and client relationship management to drive impactful results. Passionate about leveraging diverse skill sets to contribute effectively to team success and customer satisfaction.
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Dynamic IT professional with extensive experience at Advanced Drainage Systems, Inc., excelling in team management and technical support. Proven track record in achieving 100% SLA compliance while enhancing user training and documentation practices. Adept at vendor management and fostering strong relationships, driving operational efficiency and user satisfaction.
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Dynamic Principal Support Engineer at Rancher Labs/SUSE with expertise in Kubernetes storage and Go programming. Achieved a 40% performance boost in Longhorn's snapshot capabilities while enhancing CI/CD systems. A collaborative leader, recognized for exceptional problem-solving and technical guidance, driving success across enterprise environments and open-source initiatives.
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Skilled Support Engineer successful at using judgment and advanced technical acumen to make positive impact on business environment. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in I.T . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
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IT/ERP Manager specializing in Windows Server, ERP, and payroll support across business-site operations. Brings site-level support across user access, printer setup, Outlook connectivity, backups, and remote troubleshooting, with a focus on keeping daily workflows stable. Supports application upgrades, camera setup, and login processes to help teams stay productive with fewer interruptions.
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Experienced professional with extensive expertise in fault diagnosis, repairs, and computer and electrical systems. Proficient in cybersecurity principles, remote desktop support, and adaptable to evolving technologies. Skilled in training, effective communication, and team collaboration while also excelling independently. Demonstrated success representing organisations at global conferences and exhibitions. Additional role of inspection of sub and final assemblies including completion of relevant documentation.
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Accomplished Architect and Technical Lead specializing in eCommerce solutions with over 20 years of experience in architecting, developing, and supporting enterprise web applications using Java JEE, Salesforce Commerce Cloud, and Oracle Commerce (ATG). Demonstrated success in enhancing customer satisfaction through frontline support and technical issue resolution. Proficient in a variety of programming languages and software technologies, including SQL, HTML, JavaScript, and AWS. Committed to leveraging extensive architectural expertise to drive project success and optimize IT deployment strategies.
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Cleared (TS/SCI w/Full Scope Poly) Subject Matter Expert (SME) and in the field of network and systems engineering with 30 years of cumulative experience in designing, architecting, evaluating, testing, and supporting vendor network appliances (physical and virtual), technologies and software systems. Supporting the DOD and IC since 1992 in various engineering capacities to include that of a government civilian fulfilling the role as the Telecommunications Engineering and Support Branch Manager for MCIA in Quantico, Virginia.
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