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Technical Support Engineer – HP & AcerCo-Owner & English Language InstructorCo-Owner & Educational Coordinator
2B Egypt – Authorized HP & Acer Support PartnerCourses Zone AcademyStart Educational Center
Faculty of Computers And Artificial IntelligenceQIS, Al Agouza
Giza

Energetic and adaptable professional with a Bachelor’s degree in Computer Science from Cairo University and over three years’ experience in customer-facing and hospitality roles. Fluent in written and spoken English, with additional language skills in Arabic (native) and French (A1). Having lived in Saudi Arabia for eight years and studied in multicultural environments, I bring a deep understanding of Gulf culture and an ability to connect with people from diverse backgrounds. A natural team player with a friendly, approachable personality, I meet all Emirates’ requirements: 179cm tall, able to reach 212cm, 70kg weight, 22 years old, with no visible tattoos, and fully eligible for a UAE employment visa. Known for my professional appearance, positive attitude, safety-first mindset, and willingness to serve alcohol responsibly, I am eager to deliver exceptional service as part of the Emirates cabin crew

TOP SKILLS

• exceptional communication & interpersonal skills• cultural awareness & adaptability• team collaboration & leadership• problem-solving & decision-making under pressure• attention to detail & safety-first mindset
Technical Engineer – Application Support AnalystSoftware TesterSr. Application Support AnalystApplication Support Team LeaderTeam Lead QualityCustomer Care Executive
Finastra South Africa (PTY)(LTD)Cruze Control TechnologiesQTech Analytics Private LimitedeClinicalWorks Pvt. Ltd.IBM Daksh, PuneE2E SerWiz Solutions Pvt. Ltd. Pune
Institute of Business Management And ResearchM.B. Patel Science College, Sardar Patel Universit
Midrand

Diagnose and resolve complex application issues using advanced troubleshooting techniques. Collaborate with development teams to implement software updates and enhancements. Utilize AI-driven tools to automate routine support tasks and improve efficiency.

TOP SKILLS

XmlHtmlJsonLdapIis 6.0
Senior Customer Support EngineerCustomer Support Engineer
AgfaSiemens Medical Systems
Middlesex County College
76 Mariners Cove Freehold

Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

TOP SKILLS

Equipment maintenanceIssue resolutionSafetyNetwork configurationCustomer assistance and support
Principal Technical Support EngineerSr. Avaya Support EngineerSr. Avaya Support Engineer for AvayaSr. Technical Support Engineer (SMA-II)GNTS EngineerNANANA
Avaya India Pvt LtdDXC TechnologyMagna InfotechAvaya India Pvt. LtdNortel Networks Pvt. Ltd.Orange Business Services - Equant TechnologyCybernet - Slash Support Pvt. LtdGTL Limited
Welingkar Institute of ManagementMumbai UniversitySystem ManagementMaharastra State Board Of SecondaryMumbai Board
Thane

Seasoned Principal Technical Support Engineer with a proven track record at Avaya India Pvt Ltd, excelling in logs analysis and enhancing interpersonal communication. Spearheaded critical support for global clients, achieving significant reductions in system downtime. Expert in cloud computing and technical documentation, recognized for exceptional service delivery and problem resolution. Completed AWS Solution Architect Training in January 2025 and currently pursuing AWS certification. Proficient in cloud computing, automation, and DevOps practices. Passionate about implementing best practices for cloud security, cost optimization, and performance efficiency. AWS Technology Cloud Computing: AWS EC2, S3, RDS, VPC, Lambda, IAM, CloudFormation, AWS Fargate, AWS Auto Scaling DevOps & Automation: Terraform, AWS CloudFormation Networking: Load Balancers (ALB/NLB), Route 53, VPN, Security Groups, AWS Transit Gateway Security & Compliance: IAM Policies, AWS Shield, AWS WAF, AWS KMS, AWS Security Hub Monitoring & Logging: CloudWatch, CloudTrail, AWS Config, AWS X-Ray Scripting & Automation: Python, Bash, AWS CLI, PowerShell Databases: AWS RDS (MySQL, PostgreSQL), DynamoDB, Amazon Aurora, ElastiCache Version Control & Collaboration: Git, GitHub, GitLab, Bitbucket

TOP SKILLS

Application supportLogs analysisRoot cause analysisAssist with hardware upgradesApplication installations
Manufacturing Engineer SupportProduction SupervisorOperational ExcellenceProduction Supervisor/ManagerSenior LeadLead PersonProduction Worker
ATCATC DrivetrainAutocraft Industries
Douglas High School
Oklahoma City, OK

Detail-oriented professional skilled in optimizing manufacturing processes through data analysis and root cause identification. Demonstrated success in increasing capacity utilization and enhancing workflow efficiency, committed to achieving safety and operational goals.

TOP SKILLS

Manufacturing processesProcess improvement5s methodologyAutocadTeamwork and collaboration
Senior Operational Support Engineer-LeadSystem Support Analyst 3System AdministratorSystems EngineerNetwork AdministratorSystems/Network AdminNetwork Support SpecialistField Tech/Comp Tech
Wells FargoWachoviaKingfisher/ManTech-GrayHawkMEDS PublishingTELEGLOBE/RHConsultingJANE'S INFO GROUPRAC SOLUTIONS/CONSULTING
Lake Michigan College
Clayton, Usa

Dynamic and seasoned Senior Systems and Network Engineer with proven expertise in designing, implementing, and optimizing large-scale global enterprise infrastructure. Demonstrated success in delivering high-impact migration projects across diverse environments, including Windows Server, Exchange, and legacy NetWare systems. Recognized for driving efficiency through innovative automation strategies, security hardening practices, and the development of robust, highly available systems that meet the evolving needs of organizations. Committed to leveraging extensive technical knowledge to enhance operational performance and support business objectives.

TOP SKILLS

Virtualization and directory servicesExperience with vpn and firewall managementAutomation and deployment expertiseEffective troubleshooting skillsCross-platform operating systems knowledge
Network Support Engineer -FreelancerInformation Technology ExecutiveAccounts Payable AssociateBusiness Development Executive
Rayafeel Technologies Pvt LtdCrescent Developments Pte LtdABN AMRO Bank, Central Enterprises ServicesAircel Cellular Limited
UNIVERSITY OF MADRAS
Chennai

Possessing developed skills that have been gained through establishing and developing full IT projects, networks and infrastructures from initial conception to completion. Working cross-functionally within a customer focused, multi-site environment, maintaining the delivery of IT services and technology projects.

TOP SKILLS

Experience in configuration & troubleshooting knowledge of vlan, vtp & stpNetworking: tcp/udp, ipv4, ipv6, arp, dhcp, dhcp relay agent, dnsRouting protocols: static, rip, eigrp, ospf, hsrpNetwork security: acl, dhcp, port security,dns, dhcp, https, ftp, telnet, smtpSubnetting, flsm, vlsm,trunking 802.1q ,
Technical Support EngineerTechnical Support EngineerSales Engineer RepresentativeConsular & IT Support OfficerSales EngineerSales TraineeCustomer Support
Hewlett Packard EnterpriseScyllaDBTungsramConsulate General of BrazilGrupel Power Generator SetsGeneral Electric CompanyNetcabo - Portugal Telecom
Federal University of Technology - Brazil
Elewijt

Multilingual Customer Support Specialist with over 10 years experience delivering high-quality support across diverse sectors including technology, telecommunications, and energy. Skilled in proactive problem-solving, customer relationship management, and technical troubleshooting. Proven ability to deliver seamless support in international environments, ensuring customer satisfaction and fast issue resolution. Fluent in English, Spanish, and native Portuguese; basic conversational in Italian, complemented by ongoing study of French.

TOP SKILLS

Problem-solvingCustomer relationship managementRemote supportTeamwork and collaborationCritical thinking
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