Hire Top Support Engineer

Joseph Vargo

Packaging engineer with 20 years of automotive experience in aftersales and production operations. Strong focus on continuous improvement and development of best practices resulting in increase of efficiency and throughput. Well-versed in manufacturing processes and providing forward thinking strategies to achieve today's industry demands.

Belaoula Maha

I lead projects for large companies, from request introduction to ongoing change management. With expertise spanning the entire project lifecycle, I collaborate closely with stakeholders, carefully plan each step, proactively resolve issues and ensure a smooth transition. My goal is to ensure customer success and satisfaction while demonstrating a professional and organized approach. With significant experience in call centers and solid secretarial training.

Anthony Borwieck

Designated Support Engineer with a proven track record at Broadcom, excelling in remote support and troubleshooting. Enhanced customer satisfaction through effective issue resolution and technical documentation. Strong communicator adept at educating clients and implementing solutions, ensuring compliance and operational excellence. Committed to delivering exceptional service and fostering positive client relationships.

Derek Jordan

Dynamic IT Support Engineer with proven success at New Era, leveraging expertise in Microsoft Office and proactive problem-solving to enhance user satisfaction. Recognized for optimizing processes and driving significant improvements in customer service, consistently exceeding performance metrics while delivering effective end-user support and managing L2 escalations.

Douglas Matamoros

Douglas is a Microsoft Engineer with 17 years of excellence, renowned for his strategic leadership in technical support and process innovation. As a Windows Queue Excellence Lead, he led the team to a zero-missed SLA achievement, optimizing case management and enhancing service delivery. His process improvementsensured balanced workloads and precise engineer-case alignment, contributing to a 95.4% IR in Q2-FY23 and the October FY23 Impact Award. In January FY24, Douglas was recognized for his commitment to Process Excellence in Transfer Process (HO) sessions, bolstering the team’s collaborative success. At DXC Technology, he directed a 25+ member high-performance team, serving as the escalation point for complex technical issues and Service Improvement Plans. He was pivotal in productivity projects, and as the on-boarding and off-boarding process owner, he ensured seamless transitions for staff. Douglas developed and maintained training processes and materials for over 30 staff members, enhancing the capabilities of the Windows User Experience and Windows Performance Teams. His dedication to Microsoft’s values is evident in his mentorship, promoting knowledge sharing and professional development. As he steps into a Technical Support Advisory role, Douglas’s blend of leadership, operational expertise, and technical acumen positions him to inspire innovation and drive success within Microsoft.

Jaroslav Homolka

Experienced diesel technician and field service leader with a strong background in both marine engines and locomotive systems, specializing in EMD, GE, Wabtec LNG, MAN, and Caterpillar platforms. Skilled in diagnostics, overhauls, and preventive maintenance across vessel and rail operations. Proven ability to manage teams, make critical decisions, and communicate effectively with stakeholders at all levels. Known for ensuring regulatory compliance, minimizing downtime, and consistently delivering reliable, customer-focused solutions in high-pressure environments.

VICTOR PEREDA

Results-driven Operations Support Engineer with 15+ years of experience in high-stakes incident management, process automation, and cross-functional collaboration. Proven track record of optimizing IT infrastructure, reducing operational costs, and mentoring high-performing teams. Adept at leveraging monitoring tools like Grafana, Splunk, Jira, and Moogsoft to ensure seamless OTT streaming performance and efficient ticketing management. Recognized for leadership, problem-solving, and technical expertise in fast-paced environments

ADAM HUTCHINGS

IT Professional with over 22 years experience in the travel insurance and assistance industry includes over 13 years in leadership roles. Experienced in process mapping, end to end User Acceptance Testing, and maintenance of software systems with extensive experience of using Jira/Ticketing Software and working in an agile environment. Part of a team that has delivered multiple transformation programmes across multiple locations globally.