Dynamic Sr Tech Support Engineer Manager at Microsoft with expertise in ITIL processes and technical troubleshooting. Proven track record in enhancing customer experience and operational maturity, achieving 100% team certification in Azure. Adept at driving cross-functional collaboration and knowledge management, resulting in improved service outcomes and reduced escalations.
Senior Production Support EngineerSenior Systems EngineerSystem EngineerSystems EngineerProduction Support EngineerProduction Support EngineerProduction Support Engineer
Morgan Stanley MUFG Securities, Inc.
Tokyo University of Science Graduate School
Hanakoganeiminamicho
From 2008 to the present, I have been working as an in-house system engineer at Morgan Stanley MUFG Securities Co. In the financial industry, I have been in charge of system development, maintenance, and operation in Linux, Windows, and other operating environments. Experienced in development methods such as Agile and Waterfall, and worked as an architect and project manager in system development projects. I also have experience in the position of section manager (senior director), has skills in Java, and can speak business in English. I have experience in business analysis, development, and operation of systems connected to complete execution reporting, repo transactions, and clearing and settlement mechanisms in securities operations, and I planned and implemented complete domestic and international migration of systems for BCP purposes. I also have experience in manual creation and coaching. Recently, I have been focusing on planning and executing system stability improvement.
TOP SKILLS
Knowledge related to the financial business: i have a good understanding of securities trading in general and post-trade (clearing and settlement) from both operational and systems perspectives.People management: i have 5 years of experience in coaching young employees of 4 to 5 people in my team. i also have one year of experience in coaching new graduates and helping them adapt to their new environment.Project management: 5 years of experience managing projects involving up to 20 people.Full-stack: i have experience in designing and building flows that assume the integration of systems, middleware, and infrastructure. recently, i am aware of modernization and ai utilization.English communication: i can communicate in english related to both business and systems. i can ask questions and deepen discussions as appropriate. i have experience in many presentations to large groups of people.
Senior CNS/ATM Technical Support EngineerInstallation and Maintenance EngineerInstallation and Maintenance Engineer
National Air Navigation Services Company (NANSC)ALKAN TELECOM Co.Cairo Group Co.
Information Technology Institute (ITI)ALAZHAR UniversityAL-EMAM ASHAFEY Institute
Nasr City
Technical Support Engineer with strong focus on resolving hardware and software issues efficiently. Delivers straightforward solutions and ensures systems run smoothly, contributing to operational stability. Demonstrates clear communication in troubleshooting and methodical approach to problem-solving.
TOP SKILLS
Technical supportTechnical troubleshootingNetwork administrationBackup and recoveryTransition planning
Seeking a long-term employment opportunity in a Customer Service environment. Looking for a position where I can fully utilize extensive customer service skills. SUMMARY: Comprehensive first-line product support skills addressing customer issues. Extensive experience in diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems and/or software via the phone, email and or Zoom/TEAMS. Reports design, reliability and maintenance problems to Engineering, recommends solutions to resolve reported problems.
Customer Support EngineerMaterial CoordinatorTire Technician, Sales And Floor Partner
Norplas Industries INC / Magna InternationalThe Tamarkin CompanySam's Club
Youngstown State University
Detroit, MI
Seven years experience traveling lead quality control liaison/CSE at multiple automotive manufacturing locations. solid experience communicating complex technical issues and onsite professional support & training.
TOP SKILLS
Ms office toolsQuality control and assurance8d principlesManufacturing liaison experience8d process trained and onsite experience
Support EngineerHelpdesk AnalystPC Repair TechnicianInventory Marketing CoordinatorComputer Repair Technician
SecureNAOdyssey LogisticsFreelance PC RepairBradshaw Automotive Group, Inc.Aaron's Computers
James F. Byrnes High SchoolGaston College
Raleigh, NC
Results-oriented Helpdesk Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
TOP SKILLS
User supportHardware troubleshootingTroubleshooting skillsTechnical supportHardware and software installation
Results-driven Technical Support Engineer specialising in Network Troubleshooting and Optical Testing. Resolves complex technical issues, driving continuous improvement through data analysis and strategic planning. Combines strong problem-solving skills with effective communication to provide clear support, adapt to new technologies, and enhance user satisfaction. Collaborates effectively within teams to develop solutions that contribute to operational success.
Technical Support EngineerTechnical Support CoordinatorService TechnicianService ManagerSenior Mechanical TechnicianSolder TechnicianStoreman of Sub-tool StoreDriver
Premier Tech Systems and AutomationSelf EmployedWest weigh SystemsPhilips Car SystemsCaramatechAtlas Aircraft CorporationSouth African Defense force
Kempton Park Technical Collage
Melbourne, Australia
Experienced technical support professional skilled in resolving complex technical issues and enhancing user satisfaction. Recognized for exceptional troubleshooting and problem-solving abilities, ensuring seamless system functionality. Collaborative team member dedicated to achieving tangible results and adapting to changing organizational needs. Strong communication and technical skills for effective collaboration and efficient problem resolution.
TOP SKILLS
Technical assistanceTechnical problem solvingCritical thinking and resolutionTechnical application assistance
