Hire Top Support Engineer

Meron Mekonnen

Established Production Engineer thrives on interacting with people of all ages and personalities. Has experience in regulation requirements. Experienced in [Area of expertise] and [Area of expertise]. Bringing successful career history spanning more than [Number] years. 8+ years of Experience Provided front -line support to production services and operations for numerous applications running under various software and this support involved working closely with development, testing and project team Very good understanding and ability to monitoring daily production system for potential problems including problem resolutions, troubleshooting applications and AutoSys batch job issues. Proactively monitored and analyzed systems and applications identifying deficiency, while maintaining a 99.5% success rate for all implemented changes. Reduce the resolution time to attain high efficiency on products and improve services level management by resolving issues adhering to SLA’s. Provided 24/7 production support to the day-to-day activities. Results-driven Incident Manager with experience in facilitating incident mitigation, recovery and resolution, developing and managing incident management program, improving incident tooling, reliability and user communications. Passionate about pushing boundaries and creating value, with solid communication skills, technical affinity, and ability to manage cross-functional initiatives in fast-paced environments.All the support activities are managed through Service Now, AION , Moogsoft, JIRA, Pager Duty or other ticketing system for creating incident, change &problem management tickets for reoccurring issues. Experienced working on releases application rehydration, projects, and system maintenance/upgrades for Oracle WebLogic Apps, Linux/Unix Servers, and Oracle Databases. Helped on the code migration activity from on-premises to AWS in the Development environment Excellent logical, analytical, communication and interpersonal skills with exceptional ability to master new concepts, fast learner with complex systems and a good team player, problem solver and articulate technical problems in a concise and coherent manner.

Shameka Link

Accomplishments & Projects Supported the CEO lead engineer on IT restructuring project improving network efficiency by 30% Optimized data flow reducing latency by 15% IT support successful resolutions for devices and software

MUHAMMAD ZEESHAN

Enterprise-Level Technical Support: 5+ years of experience providing Tier 3 B2B SaaS support for fleet management, asset tracking, telematics, and API integrations. Skilled in troubleshooting hardware, software, and API-related issues for enterprise clients. Incident Management & Monitoring: Proficient in using JIRA, Grafana, Redash, DataDog, and Pendo for issue tracking, debugging, and performance monitoring. SQL & Data Analysis: Basic ability to read and write SQL queries for data extraction and modification within databases. API & Web Technologies: Experienced in API testing and integrations using Postman, collaborating with backend engineers to resolve complex technical issues. Sales & Account Management: Proven track record of B2B and B2C sales, lead generation, and revenue growth, with hands-on experience in outbound sales, client acquisition, and product demonstrations. CRM & Customer Success: Expertise in Salesforce, Zendesk, and Salesloft for managing sales pipelines, tracking customer interactions, and optimizing customer engagement strategies. Technical Consultation & Product Demos: Strong ability to present, demonstrate, and consult on technical products and solutions for enterprise clients, ensuring seamless product adoption and retention. Collaboration and Cross-Functional Communication: Worked closely with Customer Success Managers (CSMs), Backend Engineering, Marketing, and Sales teams to resolve issues, improve customer satisfaction, and drive business growth. Customer Satisfaction & Performance Metrics: Consistently maintained high CSAT scores through effective issue resolution, proactive customer engagement, and technical expertise. Demonstrated a strong ability to balance efficiency with customer-centric solutions, contributing to improved retention, and overall satisfaction. Training and Documentation: Created and maintained knowledge base articles, troubleshooting guides, and help center documentation to enhance self-service support and internal training. Market Research & Business Development: Conducted competitive analysis, market research, and trend analysis to identify new business opportunities, and refine sales strategies.

Surya Bhimala

With over 5 years in cloud engineering and DevOps, I have honed expertise in AWS and Azure. As Cloud Support Engineer at Central Michigan University, I optimized cloud storage, enhanced security, and improved application reliability. At Tata Consultancy Services, as an Azure Cloud Engineer, I led Azure migrations, integrated Docker-based deployments, and managed Azure Kubernetes Service (AKS) for scalable container orchestration. My previous role as a DevOps Engineer involved automating infrastructure with Terraform and Ansible and managing CI/CD pipelines. With a master’s in computer science and certifications including Azure Administrator Associate, I excel in optimizing cloud infrastructure and automating processes for high availability. Resource experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions.

Jjeva Mweeruzi

Versatile IT Support Engineer with strong expertise in enterprise tools like Google Workspace, Okta, Jamf, and Jira Service Management. Proven track record in resolving advanced technical issues, optimizing IT workflows, and supporting VIP users. Skilled in cross-functional collaboration, documentation, and mentoring support teams to drive consistent, secure, and efficient service delivery.

Josiah Dieckmann

Dedicated IT professional with over 13 years of experience specializing in the early adoption of innovative technologies, including cloud computing and artificial intelligence. Proven expertise in leveraging certifications such as AZ-100 and AZ-900, along with hands-on experience with LLM agentic models for data analysis and investigation. Versatile Network Engineer with a broad skill set across various domains, reflecting a commitment to continuous learning and professional development. Eager to cultivate new relationships and contribute to collaborative environments that foster excellence and growth in the ever-evolving tech landscape.

Sai Kiran Nagala

Experienced with troubleshooting and resolving technical issues in production environments. Utilizes diagnostic tools and methodologies to ensure system reliability and efficiency. Track record of fostering team collaboration and adapting to dynamic operational needs to deliver consistent results.

Logan Maloy

Seasoned IT professional with a diverse background in insurance and IT fields, with an emphasis on advanced troubleshooting, internal training and compliance. Excel at handling the intersectionality of IT and human performance. ITIL and A+ certified. Working towards furthering knowledge and certifications in cybersecurity and IT management.