Hire Top Support Engineer

Daquan Johnson

With background in electrical wiring, installation and repair. Skilled in diagnosing and resolving complex electrical issues with swiftness and accuracy. Reliable and committed to delivering highest standards of safety and quality. Additionally, I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Asif Shahed

Skilled Desktop Support Engineer with a proven track record at Emerald, enhancing system performance and customer satisfaction through expert troubleshooting and resolution of complex technical issues. Specializes in Active Directory and Windows OS, complemented by exceptional problem-solving abilities. Achieved significant improvements in help desk ticket resolution times, demonstrating a strong blend of technical proficiency and customer service excellence.

Sukhada Ghadge

Dynamic and results-oriented Staff Technical support engineer with strong managerial acumen. Adept at problem-solving and troubleshooting complex technical issues to deliver exceptional customer service and technical solutions. Demonstrated ability to mentor and motivate team members to achieve collective goals and fostering a collaborative work environment with support and product team. Committed to continuously learning and improvement to keep up with evolving technologies and industry trends.

Niyi Komolafe

Results-driven Azure DevOps Engineer with 8 years of IT experience including Azure DevOps, Cloud solution architecture, Network Design, and System administration. Proficient in Multi-Cloud/DevOps and middleware operations. Experienced in maintaining system integrity and optimizing workplace processes. Skilled in leading Operation, DevOps using IAC and CI/CD pipeline with automation tools such as Terraform, Jenkins, Kubernetes, and Docker. Proven track record of troubleshooting and providing innovative solutions. Dedicated mentor promoting cross-functionality across teams.

D'Andre Reynolds

Experienced professional with several years overseeing complex network installations, upgrades and security enforcement. Talented at leading critical system design, rollout and performance monitoring to achieve necessary thresholds. Detail-oriented approach to collaborating on interface specifications and protocols to meet access and informational demand. Provided crucial contributions to evaluation, maintenance and training supervision. Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.

Wyatt Henrichs

I’m transitioning from a support-heavy role into a dedicated cybersecurity analyst position because my passion lies in threat detection, vulnerability management, and proactive defense. With a solid foundation in network troubleshooting, log analysis, and system hardening, I bring a unique perspective to preventing and responding to security incidents. I’ve worked hands-on with tools like Splunk, Grafana, and vulnerability scanners, providing security recommendations and assisting with incident investigations in cloud and enterprise environments. I'm ready to apply my technical depth and analytical mindset to help organizations strengthen their security posture and respond to threats in real time.

Angel Trinidad

Systems Engineer with 7+ years of experience supporting 24x7 enterprise operations, managing LAN/WLAN infrastructure, driving CI/CD initiatives, and mentoring teams. Proven ability to lead cross-functional projects, maintain SLAs/SLOs, and implement production-ready systems in cloud and on-prem environments. Skilled in root cause analysis, performance monitoring, and deployment automation using Azure DevOps.

SAI K

DevOps/Salesforce Devops Engineer having expertise in CI/CD and automation tools such as Terraform, Ansible, Chef, Puppet, Copado, GearSet, AutoRABIT, Jenkins, GitHub etc. I have vast experience in designing, implementing, and managing cloud solutions for enterprises. Proficient in GCP and AWS, specializing in architecting migrations, and ensuring high availability setups. My proven track record of managing Azure environments, make me a valuable asset to any organization. Expertise in designing and implementing CI/CD pipelines for Salesforce applications, enhancing automation, and optimizing development processes. I am looking for a challenging role in a reputed company to utilize my skills that can contribute to the company's growth as well as enhance my knowledge by exploring new things.. Advanced scripting skills in Bash, Python, and Ruby, focusing on security, automation, and DevSecOps practices, including vulnerability scanning with tools like Nessus and Qualys. In-depth knowledge in Configuration Management, employing Ansible, Puppet, Chef, and Salt Stack, along with container orchestration technologies like Docker, Kubernetes, and OpenShift. Proficient in Monitoring, Logging, and Observability through Grafana, Prometheus, ELK Stack (Elasticsearch, Logstash, Kibana), and Splunk. Firm grasp of Networking protocols, VPN, Firewalls, Load Balancers, and database management in RDBMS and NoSQL databases such as DynamoDB, Redis, MySQL, and MongoDB. We have demonstrated expertise in Helm for Kubernetes package management, Nginx, and Apache for Web Servers, and API development & integration using RESTful and SOAP services. Well-versed in Data Processing frameworks like Databricks and Spark, Messaging Systems like Kafka and RabbitMQ, and Queuing solutions like SQS. Proficient in Test Automation frameworks like Selenium and JUnit, Build and Package Management Tools like Maven and Gradle, and Code Quality Assurance through SonarQube and Coverity. Comfortable in both Linux and Windows system administration environments, with experience in shell scripting, PowerShell, and batch scripting. Familiarity with Version Control Systems like Git and SVN, Code Review practices, and Agile methodologies, including Scrum and Kanban.