Hire Top Support Engineer

Uma Sankar P

Versatile and dynamic IT professional with over 7+ years of experience, both technical and non-technical experience. Technical experience spans multiple technical roles in Windows and UNIX system administration, Desktop support and web application support. Experience gathered in the last 6 years combines all technical and non-technical experience used extensively in enterprise observability and software intelligence within the application performance engineering space. Ability to effectively communicate technical issues to a variety of constituents, both technical and non-technical. Maintains and grows strong relationships across business lines and with C-level executives. Extensive experience aligning business drivers with effective IT solutions. Able to manage multiple resources in complex technology crises. Expertise in priority incident management, process development and service management implementation. Skilled troubleshooter focused on identifying and resolving root cause. Team-minded and hardworking with strong communication, critical thinking and multitasking abilities. Demonstrated success in: Partnering with new technologies and serving as a subject matter expert on advanced application performance monitoring and observability. Collaborating with all areas of the enterprise including development, application product teams, and infrastructure when implementing a monitoring solution. Partners with business stakeholders to understand requirements in order to align key business functions with performance metrics. Brings a collaborative approach with excellent communication skills, both written and verbal, when architecting technical solutions and training new staff and end users on the use of monitoring tools and capabilities.

Trond Makonese

My name is Trond Makonese, a technology student who thrives in uncomfortable challenges. My multicultural background and love of learning helps me to implement a diverse set of solutions for user needs and communicate them clearly.

Aaron Maxfield

Dynamic Software Support Engineer experienced in SaaS software support, payments and third party integrations. Skilled in data analysis and escalation handling, with a strong track record of collaborating with cross-functional teams to diagnose and resolve critical issues, ensuring system reliability and performance.

Joshua Allen

Results-oriented Lead Technical Support Engineer with over 5 years of proven expertise in providing exceptional technical assistance and leadership. Adept at managing complex technical issues, mentoring support teams, and delivering high-quality customer service. Demonstrated ability to troubleshoot and resolve intricate problems across diverse hardware and software environments. Proven track record of streamlining support processes, optimizing team performance, and exceeding customer expectations. Skilled in cultivating strong client relationships, leading cross-functional teams, and implementing innovative solutions to enhance overall operational efficiency. Seeking to bring extensive technical acumen and leadership experience to a dynamic organization committed to delivering unparalleled support and service excellence.

JALEESA JOHN

Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operations. Expertise in Windows systems and Microsoft environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Complex problem-solver with an analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Nicholas Rodriguez

Dependable Technical Support Engineer with 6 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

ABDIRASHID MOHAMED

Dynamic Technical Support Engineer with a proven track record at Hennepin County, excelling in troubleshooting and performance tuning. Adept at implementing security policies and delivering exceptional customer service, I have successfully reduced malware incidents by 50% through proactive measures and effective communication. Committed to enhancing system efficiency and user satisfaction.

ASHOK REDDY N

Dynamic AWS Cloud DevOps Support Engineer with 8.5 years of extensive experience in monitoring, maintaining, and optimizing cloud infrastructure. Proven track record of promptly resolving incidents within SLA using Service Now and Jira, while enhancing system performance through effective troubleshooting and scalable solutions. Skilled in CI/CD pipelines, infrastructure deployment with Terraform, and proficient in monitoring tools such as Dynatrace Datadog, AWS Cloud Watch, Splunk, and ELK Stack. Adept at incident, problem, and change management, adhering to ITIL standards, and driving continuous improvement initiatives.