Hire Top Support Engineer

Charles Iorio

Results-driven Sr. Customer Support Engineer with over 45 years in IT, specializing in network troubleshooting and on-site support. Dedicated to achieving exceptional customer satisfaction and fostering strong relationships.

Sandeep Bhardwaj

19 years of experience in software design including requirements gathering, design, development, interface implementation, testing, maintenance, developer and integration support. Job Highlights: Troubleshooting challenging production issues on Email infrastructure/protocols, Web Services – REST & SOAP, Authentication mechanisms – Single Sign-on, LDAP, oAuth, OIDC. Worked directly with account executives, salespeople and product teams in an effort to help customers to implement solution to be successful on ServiceNow and Salesforce platform. Building and maintaining applications on ServiceNow and Salesforce Force.com platform. Design and development of Enterprise and Web applications using Core Java, J2EE, Struts, Hibernate, Spring and WebServices. Apex, Visualforce, Batch Apex, JavaScript.

Christopher Hart

Strategic Service Delivery & Operations Leader with 20+ years of experience in ERP and SaaS ecosystems. A recognized ‘safe pair of hands’ for Tier-1 crisis ownership and a key divisional stakeholder on Global Change Advisory Boards (CAB), focused on mitigating risk and ensuring operational uptime. Proven track record in driving departmental maturity through the development of Standard Operating Procedures (SOPs) and the establishment of ‘Engineering Clinics’ for technical mentorship. Now leveraging ‘New Manager Foundations’ training and extensive stakeholder liaison experience to transition into a Service Delivery Manager role.

MARK ANTHONY E. TORRES

Accomplished Technical Support Engineer with extensive experience troubleshooting and maintaining complex systems. Proven expertise in providing remote assistance, performing root cause analysis, and coordinating with external support services to resolve technical issues. Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Reads schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic excels in a fast-paced environment.

Premkrishnan Bharathan Achari

Dynamic Senior Engineer with extensive 19 years of experience at Climax Portable Machine Tools, excelling in onsite machining and customer training. Proven expertise in mechanical design and project management, delivering innovative solutions and enhancing operational efficiency. Adept at troubleshooting and leading teams to achieve optimal performance in complex industrial automation projects.

Marcus Stone

Seasoned Desktop Support Engineer with a proven track record at Material In Motion, enhancing system performance and user satisfaction through expert troubleshooting and efficient problem resolution. Skilled in hardware and software upgrades, and known for exceptional end-user support. Elevated team productivity by mentoring junior technicians, demonstrating a blend of technical prowess and leadership.

Mary Catherine Grady

Results-driven quality assurance professional with a proven track record of enhancing software quality and reliability through meticulous testing processes. Recognized for fostering collaboration and achieving exceptional standards in dynamic, fast-paced environments. Methodical approach, adaptable to evolving project requirements, and equipped with strong analytical, communication, and teamwork skills. Committed to contributing to team success while pursuing continuous learning and professional growth, bringing a positive attitude to every challenge.

Richard Stephens

I have demonstrated exceptional dedication and leadership in managing a team of eight 2nd line engineers, while also serving as the primary point of contact for the Desktop Team, where I promptly address and escalate any issues. My ability to effectively multitask and prioritise responsibilities has been instrumental in maintaining smooth operations and ensuring excellent customer service. My proactive approach and strong communication skills have greatly contributed to the success of some good wins for my team. Being ITIL certified, I'm driven by IT best practices by aligning IT services and customer and business needs. Also I like to think of myself as a collaborative team player driving productivity and performance through motivation and moral building.