Hire Top Support Engineer

Sergio Montanti

In 2019, Sergio successfully transitioned from a 13 year career as a competitive race car technician to the semiconductor industry. His transition developed expertise in new system installation at customer sites, parts depot management with account teams, and collaboration with engineers on R&D projects and technical writing. This shift broadened his skill set and demonstrated his adaptability, showcasing his commitment to delivering efficient and precise hands on work across diverse environments from the autoshop to the lab.

Priya Mallula

Results-driven Revenue Management and Data Analytics professional with 14+ years of experience providing Tier III support for AI/ML-based Airline Revenue Management and Dynamic Pricing systems. Skilled in troubleshooting complex pricing logic, optimizing demand forecasts, and leveraging Generative AI and Microsoft Copilot to drive actionable insights. Proficient in Azure Synapse Analytics, Data Factory, and Power BI for large-scale data processing, pipeline orchestration, and executive-level reporting. Proficient at connecting complex operational systems and ensuring data reliability to implement scalable solutions that boost revenue performance and forecast.

David Vu

Cybersecurity and IT professional with a strong foundation in securing enterprise environments, managing risk, and implementing data protection strategies. Experienced in network administration, compliance support, and system hardening. Certified in ISC2 CC, ISC2 SSCP, CompTIA CySA+, CompTIA Net+, SC-900, Cisco: Ethical Hacker, and EC-Council Essentials. Combines hands-on technical skills with a deep understanding of security frameworks to ensure systems meet confidentiality, integrity, and availability requirements. Proven leadership background from the U.S. Marine Corps, with a focus on operational discipline and critical thinking under pressure.

Joel Sams

Proactive and goal-oriented professional with excellent communication, time management, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Brandon Brooks

Experienced with diagnosing and resolving complex technical problems to maintain system stability and performance. Utilizes comprehensive knowledge of IT infrastructure to deliver effective solutions and enhance user experience. Strong understanding of customer needs and adept at providing timely, efficient support.

James Ray

With over a decade of professional experience, my tenure at Thomson Reuters has honed my core competencies in technical troubleshooting, customer satisfaction, cloud services, and API management. As the lead for intricate client ERP integrations and technical escalation within Thomson Reuters, I developed a robust skill set in diagnosing and remediating issues across Azure and AWS platforms. I am able to detail custom solutions in a way which targets my audience ranging from developer to end user. I'm excellent at communicating effectively and collaborating across teams to drive toward solutions for customers.

Daniel Amaya

Adept at enhancing system performance and end-user support, I leveraged advanced troubleshooting and technical support expertise at Team National to significantly improve network reliability. My proficiency in IT security management and a proactive approach in hardware and software upgrades resulted in a marked increase in system integrity and user satisfaction.

Mehjabeen Khan

Dynamic Application Support Engineer with a proven track record at AgreeYa Solutions, excelling in technical troubleshooting and customer support. Recognized for enhancing application performance and strengthening client relationships through effective communication. Skilled in root cause identification and performance analysis, driving innovative solutions that significantly improved user satisfaction and operational efficiency. Methodical Application Support Engineer with in-depth understanding of application process optimization and performance evaluation. Offering 12+ years of technology industry expertise to enhance application development team.