Dynamic IT professional with extensive experience at NCS Pte, LTD., excelling in desktop support and technical troubleshooting. Proven ability to enhance system performance and user satisfaction through effective problem resolution and asset management. Skilled in Windows OS and remote desktop support, demonstrating strong communication and customer service abilities.
TOP SKILLS
Data backup and recoveryWindows operating systemRemote desktop supportEnd user supportApplication installations
Level 1 Technical Support EngineerClient Tech SupportLoan OfficerSenior Associate
Dell International ServicesOcwen Financial Solutions Private LimitedWipro BPO
Orient Day School
Bangalore, KA
Dynamic Level 1 Technical Support Engineer with extensive experience at Dell International Services, excelling in technical troubleshooting and case management. Proven track record of maintaining high customer satisfaction scores while mentoring team members. Adept at hardware diagnostics and fostering collaboration in fast-paced environments, consistently achieving performance metrics.
Technical Support Engineer 4Technical Support Engineer 3Technical Support Engineer 2Field Service Engineer 2System Support ExecutiveField Service EngineerField Service Engineer
Intuitive Surgical India Pvt.Ltd.Intuitive Surgical India Pvt. Ltd.Vattikuti Technologies Pvt.Ltd.Fresenius Medical Care India Pvt. Ltd.Trivitron Healthcare Pvt. Ltd.
Guru Jambheshwar University of Science and Technology
New Delhi
Technical Services Professional with 16+ years of experience in medical devices, surgical robotics, remote technical support, field service operations, and customer success. Proven track record of leading technical support initiatives, driving service excellence, improving operational KPIs, and managing cross-functional projects across global and regional teams. Experienced in technical escalation management, service analytics, process optimization, stakeholder engagement, and team development. Recognized for establishing scalable support functions, leading transformational initiatives, mentoring high-performing teams, and delivering exceptional customer outcomes within highly regulated healthcare environments.
Results-driven Network and Field Support Engineer with a proven track record in problem resolution, customer support, and network configuration. Expertise in developing troubleshooting guides to enhance service delivery and mentor junior engineers.
TOP SKILLS
Field service managementRemote supportProblem resolutionCustomer supportNetwork configuration
Technical Support EngineerTechnical Support ExecutiveSite SupervisorQuality Control Executive
Starken Drymix Sdn BhdSaint-Gobain EMIX (M) SDN BHDPembinaan Lebih Setia Sdn BhdTenCate Sdn Bhd
Universiti Teknologi MalaysiaFEDERAL INSTITUTE OF TECHNOLOGY
Nilai
Technical Support Engineer with extensive experience in construction materials, site technical support, product evaluation, troubleshooting, customer complaint handling and technical business support. Experienced in collaborating with contractors, applicators, consultants, Sales, R&D and Product Quality teams.
TOP SKILLS
Site inspection and troubleshootingProduct performance evaluationTechnical consultationCustomer complaint resolutionReport preparation
AIT System Support EngineerEUDM Architect –ManagerEndpoint Engineer, TEMP ConsultingSenior Endpoint Windows Engineer, Consulting at CitrixSenior Endpoint Windows Engineer (SME)Senior Systems Engineer (SME), NYCBankruptcy Services, Senior Systems EngineerAltiris Certified Engineer, Altiris Certified ConsultantAltiris Server Engineer
Advent Health IT, Central FloridaPrice Waterhouse Coopers, PWC ITSCOPRISM at Marriot InternationalTEKSYSTEMS, ORLANDO, FLVeritas Technology, LLC, ORLANDO, FLColumbia UniversityEpiq Systems Inc., NYCKOE Connections Inc, Altiris Platinum Partner, NYCCelerity Technology Services
University At Stony BrookSUNY Tech. At Farmingdale
Orlando, FL
Senior Endpoint Windows Engineer with experience in designing and planning complex hardware deployments, software upgrades, and significant operational initiatives, including migrations of end user workstations in Windows 10. Created and distributed native Windows Installer, prepared, distributed, and deployed critical, security, and otherwise required patches throughout organizations.
TOP SKILLS
Hardware: computer installation and configuration of windows server including pc compatibles, laptops, and macintosh.Software: windows 10 enterprise, windows 201x server, microsoft office 2016\/o365, visio and project 2016, iis, vmware, citrix, xendesktop and xenapp, symantec ghost, encryption and protection management, microsoft windows defender, altiris, sccm, wsus, mem, virtualization technologies like vmware, hyper-v and citrix.Server managementData backup and recoverySystem troubleshooting
Senior Technical Support EngineerSenior Product Support Specialist
Blue YonderCDC Software
West Milwaukee High School
Braselton
Senior Technical Support Engineer with expertise in diagnosing complex software issues and driving system improvements. Proven track record in cross-functional collaboration and emerging technology evaluation to enhance service delivery.
TOP SKILLS
Technical troubleshootingRoot cause analysisSoftware diagnosticsRemote diagnosticsTelecommunications
A Senior Technical Support Engineer specializing in control valves, steam traps, steam boilers, power systems, and live steam applications. With extensive experience in troubleshooting and optimizing these critical systems, provides expert technical support and develop effective solutions tailored to client needs. Involves analyzing complex technical issues, preparing detailed proposals, and collaborating with various departments to ensure seamless project execution and client satisfaction. Committed to leveraging my expertise to drive efficiency and support organisational goals.
