Hire Top Support Engineer

George Contreras

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

ANURAG KANUMURUI

Senior Application Support Engineer with 15+ years of experience providing expert-level production support for mission-critical applications, data pipelines, and infrastructure across financial services, healthcare, and enterprise environments. Proven expertise in incident management, real-time debugging, automation, and cross-functional collaboration with development, infrastructure, and business teams. Skilled in monitoring tools (Prometheus, Grafana, Logic Monitor), job schedulers (Autosys, Control-M), and ITIL processes. Strong technical writer with ability to create comprehensive runbooks, knowledge bases, and support documentation. Recognized for achieving 99.9% uptime, reducing MTTR by 40%, and driving continuous improvement through SRE principles and data-driven insights. Professional support engineer with thorough understanding of application systems and client needs. Proven ability to address and resolve technical challenges, ensuring minimal downtime and optimal performance. Known for strong collaboration and adaptability, consistently meeting team goals and driving successful outcomes.

Shivaprakash (Shiva) Subbanna

Customer oriented service IT professional with a solid background in providing a superior level of technical service to a wide customer base, excellent skills and experience in Systems, SAN and Networking. Proven performance across variety of areas of (on site) customer need including installations, maintenance and repairs and configuration of system hardware, software and network components. Achieved outstanding Performance Awards for providing professional service to large multinational IT companies. Excellent oral, written communication skills, analytical and problem-solving skills. Worked individually and as a team member to resolve customer problems ensuring appropriate technical account management plans. Provide telephone support and resolve any system related customer issues. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Monty Adams

Strategic Cybersecurity Leader with 20+ years in network security and technical operations. Directed teams of up to 50, enhancing service reliability through effective escalation management and cross-functional coordination. Expertise spans next-generation firewalls, VPN technologies, Secure SD-WAN, and Zero Trust principles. Proven skills in customer engagement, technical troubleshooting, and driving continuous improvement.

ERNESTO J. LAMPA, JR.

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Joshua Galvez

Skilled System Support Engineer successful at using judgment and advanced technical acumen to make positive impact on resolutions. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in Microsoft products and Poly devices.

PURUSHOTHAMAN KALIYAPERUMAL

Logistics Coordinator with extensive international experience in supply chain support and warehouse operations. Proven ability to enhance material flow and improve inventory accuracy, ensuring timely project delivery. Strong commitment to safety and continuous improvement in fast-paced environments.

Kim LaRegina

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.